Account Coordinator

We are seeking a highly organized, proactive, and customer-focused Account Coordinator to join our Building Services team in our Toronto office, supporting service delivery across the Greater Toronto Area. This role plays a key part in supporting Account Executives in the management and execution of major service accounts, ensuring operational excellence, strong client relationships, and seamless coordination across teams.

Why This Role Matters to Modern Niagara

The Account Coordinator is essential to delivering a high-quality customer experience across our major service accounts. By supporting account management activities, coordinating schedules, maintaining critical documentation, and monitoring performance metrics, this role helps ensure our clients receive reliable, responsive, and professional service aligned with Modern Niagara's standards.

Key Impact / Purpose

The Account Coordinator supports the success and growth of key client accounts by enabling Account Executives to focus on strategy and relationship management. Through strong organization, communication, and process discipline, this role contributes to operational efficiency, risk mitigation, and continuous improvement across service delivery.

Duties and Responsibilities:

• Support Account Executives in the management of major service accounts within the GTA

• Assist with assessing customer service needs and coordinating solutions with internal teams

• Serve as the primary user for client portals, ensuring compliance with established processes and approval requirements

• Manage Certificate of Insurance (COI) requests and distribution

• Manage WSIB certificate requests and distribution

• Manage Form 1000 requests and distribution

• Complete, submit, and maintain mandatory documentation related to security clearance, health & safety, work permits, and certifications

• Build and maintain schedules for planned maintenance work based on established timelines and KPIs

• Coordinate scheduling and tracking of planned maintenance activities

• Monitor customer metrics and escalate risks or concerns to Account Executives and Management as required

• Support continuous improvement initiatives related to process changes, account management, issue resolution, and order closure

• Assist with job planning, reporting, CMMS management, and customer updates

• Support administration and coordination for small projects and service repairs

• Maintain regular communication with clients on assigned accounts to support service delivery and satisfaction

Must haves:

• 3+ years of experience in the HVAC, Plumbing, or Electrical services industry

• Proven experience supporting internal and external customers in a commercial services environment

• Strong organizational skills with the ability to manage multiple tasks and projects simultaneously

• Ability to work effectively under pressure and meet deadlines

• Customer-focused mindset with the ability to respond quickly and professionally to client needs

• Excellent verbal and written communication skills

• Strong time management and prioritization skills

• Ability to effectively present information and respond to questions from clients, customers, and internal stakeholders

• Demonstrated initiative, problem-solving ability, and desire to learn and grow

Technical & Computer Skills:

• Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint)

• Comfortable working with client portals and computerized systems (CMMS experience an asset)

This is a new position. Expected annual compensation; $65,000 - $75,000

About Modern Niagara

Who We Are

Modern Niagara helps building owners, managers, and general contractors meet the mechanical, electrical, integrated building technology, and building services needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa. We are committed to having a positive and meaningful impact on Canada's infrastructure — and on the communities where we live, learn, work, and heal. We build for life.

Our Culture & Values

We value passion, initiative, determination, professionalism, and teamwork. Health and safety are embedded in everything we do, and our award-winning safety culture consistently performs well above industry standards.

Diversity, Equity & Inclusion at Modern Niagara

We are committed to building a diverse, equitable, and inclusive organization where everyone has access to opportunity, feels a sense of belonging, and can thrive. We actively work to remove barriers faced by members of equity-seeking groups (including women, Indigenous, Black, racialized, 2SLGBTQIA+ people, people with disabilities, and newcomers to Canada) in the construction industry. We encourage applications from candidates of all backgrounds and lived experiences and are committed to a barrier-free hiring process.

If you require accommodation at any stage of the recruitment process, please contact us so we can make appropriate arrangements.

We appreciate every applicant's interest in joining Modern Niagara. Only those selected for an interview will be contacted.