Field Service Engineer

About the Role

An established UK provider of security is seeking a skilled Field Service Engineer to join their growing technical team. This role offers nationwide coverage with regular travel and occasional overnight stays. You will be supporting a wide range of customers across sectors such as logistics, manufacturing, enforcement, and critical infrastructure.

This position is ideal for engineers with strong electro-mechanical or electronic service experience who enjoy autonomy, problem-solving, and customer interaction.

Key Responsibilities

• Install, commission, and configure specialist detection and scanning systems at customer sites.
• Carry out routine maintenance, calibration, and fault-finding on a range of technical equipment.
• Conduct repairs quickly and effectively to minimise downtime for customers.
• Provide on-site and remote technical support, maintaining strong customer service standards.
• Produce accurate service reports and maintain documentation in line with company procedures.
• Ensure compliance with health & safety policies and industry standards.
• Manage spare parts, tools, and service stock effectively.
• Attend the West Midlands base for training, briefings, and equipment updates.

Skills & Experience Required

• Previous experience as a Field Service Engineer or similar technical engineering role.
• Strong diagnostic ability across electrical, electronic, or electro-mechanical systems.
• Comfortable reading technical diagrams and manuals.
• Good IT literacy including basic networking and software setup.
• Excellent communication skills and customer-facing confidence.
• Experience working with security, scanning, detection, access control, manufacturing, or similar technology (highly desirable).
• Full UK driving licence (essential).

Personal Attributes

• Self-motivated with the ability to work independently.
• Flexible with travel and willing to stay away when required.
• Professional, reliable, and customer-focused.
• Strong attention to detail with a commitment to quality.

What's on Offer

• Competitive salary + overtime opportunities
• Company vehicle + fuel card
• Tools, uniform, and equipment provided
• 25 days holiday + bank holidays
• Pension scheme
• Ongoing training and career development