Leasing Advisor

The Leasing Advisor plays a key role at our residential rental communities.  With a strong emphasis on driving lease execution, you will be responsible for ensuring a seamless renter experience and delivering exceptional customer service.  You will conduct tours of our homes, while highlighting the property's features. Working closely with a dedicated team, you will contribute to executing a leasing strategy and delivering exceptional results in our rental communities.

About Marcon

Many people will spend their lives in a Marcon home, so we have to build it right, every time. Founded in 1985, Marcon is an established real estate company specializing in acquiring, developing, building and managing properties across Metro Vancouver. A focus on quality and craft is what the business was built on, giving us a trusted name in the construction community. These principles have remained a focus as we've expanded into the real estate development and operations space, managing our own projects from conception through to execution, completion, and more recently ongoing management.  

We have a commitment to providing elevated experiences at every touch point between our people, our buildings, and our communities. None of this is possible without a hardworking team, working together, to make it all happen. That's why we're looking for people who are eager to join an intelligent and motivated team to create something bigger than themselves and build communities that will impact a neighbourhood in infinite ways.

About the role:

• Represent the Marcon and Mera brands as the first and last interaction with guests visiting our rental communities 
• Perform tours with prospective residents with the goal of converting prospects to applicants
• Assist prospective residents through the application process ensuring full knowledge of the process and requirements  
• Maintain the appointment schedule
• Maintain consistent follow-up and communication with prospects to drive leasing velocity in line with strategic goals
• Ensure that the property's lead management software processes and procedures are being met for prospect follow-up, new resident workflow, and resident lease execution.
• Ensure consistent communication with inbound leasing inquiries through multiple methods (instant messaging, emails, phone calls, texts, etc.) in a timely manner
• Assist with processing tenant applications as needed
• Follow up on outstanding deposits as needed
• Provide customer and market insights and assist with ongoing reporting as determined by management 
• Assist in keeping unit availability up to date and accurate
• Ensure our homes and leasing gallery maintain high standards of cleanliness, organization, and overall presentation by identifying and reporting any deficiencies
• Comply with regulations as contained in the Residential Tenancy Act
• Assist with ad-hoc communication and relationship management as needed

About you:

• 2+ years' experience in high-volume residential leasing
• Proficiency with Yardi, CRM Flex or equivalent CRM systems is required
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook etc.) is essential
• Team player attitude
• A post-secondary education is preferred but not required
• Good understanding of the Residential Tenancy Act
• Fluency in a second language is an asset but not required
• A valid driver's license and a vehicle, to facilitate visits to and from Marcon's different sites across the Lower Mainland are preferred 
• Ability to work weekends 
• Exceptional work ethic and a strong sense of urgency
• Excellent verbal and written communication
• Strong organizational and time-management skills
• Problem solver with effective negotiation skills
• Highly organized and adaptable: excels in fast-paced, collaborative environments, enjoys teamwork, and communicates effectively
• Independent problem-solver and process-focused: reliable, supports others, handles multiple tasks efficiently, improves processes, and maintains high standards

What We Offer:

Marcon is committed to building an inclusive, inspired, high-performance team culture, where our Core Values of Safety, Integrity, Teamwork, Passion, and Excellence guide how we show up every day. If you are at the top of your game or want to find an environment to push you to it and if you want to find like-minded teams that strive for innovation and continuous improvement, we want to hear from you Our competitive compensation package has been designed to reward our employees' skills, competencies and performance that align with our culture. The compensation for this role is $30 per hour plus commission on each fully executed lease. Coupled with this hourly wage, we offer excellent family health benefits, RSP matching, employee recognition programs and plenty of opportunity to socialize, have fun and build genuine relationships.

If you are an enthusiastic and hard-working individual who is interested in being a part of our team, then we want to hear from you