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À propos
About Zaui
At Zaui, quality is at the heart of everything we build. We are a small but fun team For over two decades, Zaui's enterprise-level tour and reservation management software has helped tour and activity operators manage operations, grow bookings and create all-round memorable guest experiences. We have a big vision of the future of technology in the tourism industry, and we're excited to be part of shaping it. We are looking for creative and highly skilled individuals to join our team and help us on our way to becoming an innovative leader in our industry.
The Role: As a Junior Technical Implementation & Project Coordinator at Zaui you will play a key role in ensuring new customers are successfully onboarded and supported as they launch on our platform. You'll work closely with customers and internal teams to coordinate implementation activities, keep projects on track, and deliver a smooth, well-organized onboarding experience.
The ideal candidate is someone who's proactive, organized, and enjoys working with both people and systems. You're comfortable juggling multiple projects, communicate clearly, and follow through on what you commit to. Most importantly, you're excited to learn and take pride in helping customers succeed while growing your skills in technical implementation and project coordination.
Sound like you?
As a Junior Technical Implementation & Project Coordinator you will:
Implementation & Onboarding Support
- Support customer implementation projects from initiation to completion, including onboarding, configuration coordination, training scheduling, and go-live preparation.
- Assist with collecting customer requirements and documenting business needs.
- Support platform configuration activities according to Zaui implementation standards and processes
- Coordinate customer training sessions and ensure relevant materials are prepared and shared.
- Maintain accurate implementation documentation and records using Arrows.
- Provide proactive follow-up and support to help customers progress through onboarding milestones.
- Assist in troubleshooting and coordinating resolution of implementation-related issues with internal teams.
Project Management
- Maintain project plans, timelines, and task tracking
- Coordinate internal stakeholders across Customer Success, Support, Product, Engineering, and Sales as needed.
- Schedule meetings, prepare agendas, document meeting outcomes, and follow up on action items.
- Identify project risks, issues, and dependencies and escalate appropriately to leadership or senior team members.
- Provide regular project updates to customers and internal stakeholders.
- Support Sales team for customer follow-ups
Documentation & Process Improvement
- Maintain and update internal implementation documentation, templates, and checklists.
- Contribute to process improvements by identifying recurring onboarding challenges and suggesting enhancements.
- Support internal knowledge sharing to strengthen implementation best practices.
What You'll Have:
- 1-2 years of experience in project coordination, customer onboarding, implementation, customer success, or a related role.
- Strong organizational skills with the ability to manage multiple priorities and deadlines.
- Excellent written and verbal communication skills.
- Demonstrated ability to work collaboratively with cross-functional teams.
- Strong attention to detail and follow-through.
- Proficiency with standard business tools (e.g., Google Workspace).
- Experience using tools such as Jira, Notion, Zendesk, Arrows, or HubSpot.
Our Compensation package includes:
- In determining salary, Zaui considers many factors including the successful candidate's skillset and experience, as well as, internal equity. The base salary range for this position is $45,000 to $50,000, plus quarterly commission.
Flexibility & Time off
- Remote work policy
- 4-Day work week policy; every second Friday or Monday is a day off
- Three weeks vacation
Health and Wellness
- Extended healthcare coverage including dental, vision care, life insurance and AD&D
- $2,000 towards your personal spending account
- Generous personal and sick days
We are driven by our Core Values:
- Customer Centric - Happy customers, happy guests
- Trust & reliability
- Innovation
- People-First
- Social Responsibility
The not-so-fine-print
If you think you're a good fit, please connect with us ASAP with your resume. You must be eligible to work in Canada to be considered for this role. At Zaui, we value the unique qualities and experiences that each candidate brings to the table. We believe in a personal approach to hiring and take the time to thoroughly review each resume ourselves. Rest assured, we do not use AI or automated systems to review or filter resumes. Every application is carefully reviewed by our hiring team to ensure a fair and personalized evaluation process. This is a current open position on the team.
If you don't see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that individuals in underrepresented groups often only apply when they feel 100% qualified. We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion. Zaui provides equal employment opportunities to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Zaui is also committed to fostering a culture of belonging, which includes ensuring an accessible work environment and employment practices. If you require accommodation at any point in the selection process, please include a note in your application.
Compétences linguistiques
- English
Avis aux utilisateurs
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