Customer Service Representative

Genumark is looking for a Customer Service Representative to join our growing team based in Canada.  

We are an award-winning and rapidly growing company that builds clients' brands through innovative branded merchandise programs. Founded in 1980 and headquartered in Toronto, we now operate seamlessly across North America.  

Large enough to work with some of North America's most high-profile brands, we're also small enough to appreciate the individual contributions that make our success possible. Our team is enthusiastic and creative, and together we're a dynamic, growing company focused on culture and success. 

We have been named a top 40 distributor by both ASI and PPAI, recognized as one of Canada's Best Managed Companies for the past seven years, and awarded National Distributor of the Year by PPPC more times than we can count. Ok. We counted. 16 times.  

In 2023 we achieved B-Corp Certification and became proud members of the B-Corp community, doing our part to create a positive impact for society and the environment.  Caring about the communities we live in and the ones we don't are at the core of who we are.  

Who You Are 

Your professional toolbox contains customer-first mindset, compassion, curiosity, and collaboration. You love to make a difference in customer experience and are intentional in delivering a personalized service. You value the relationships you build with your clients and wowing them is a huge deal. 

You commit. You do what you say you'll do. Presented with a challenge, you've got a "Yes" attitude and are focused on finding a solution. You are organized, resourceful, and excel under pressure. Personable and open minded, you're comfortable with learning new systems and technology. If you happen to be bilingual (English/French), that's a bonus.
 
We count a wide variety of industries in our client list so being a curious person who shows adaptability in different situations is key. Every day is different.  
 

About The Role 

Our teams manage major national accounts whose brands are part of our everyday lives and shape our culture. How this role fits in the grand scheme is it provides inbound client support for all inventory fulfilment programs. This position will also complete RUSH order data entry. 

Responsibilities will include, but not be limited to: 

• Answer all inbound telephone, email, fax and mail requests for product information
• Sends Order Acknowledgement to customers via fax, email or mail
• Provide back up support (when required) to Data Entry by entering all received orders
• Processes Drop Ship orders and forward to Buyer for delivery and completion
• Communicates with Buyer to ensure timely purchasing of inventory
• Communicates with Finance to ensure accurate and timely invoicing of orders
• Issue and process return authorization requests
• Cross-sell products when and where applicable
• Track and investigate late or lost shipments
• Re-send Client invoices as required
• Read and respond to all inbound Customer Service email requests, forward other inbound email to appropriate personnel
• Learn about products offered in each program to effectively answer client questions
• Complete all out bound calls to clients relating to back order and/or discontinued items
• Enter and release all RUSH orders and communicate with Pick/Pack to ensure timely and correct shipment of order
• Assist in the Health & Safety program by complying with all health and safety protocols, processes, and policies; and participate in employee training and accident investigations, when required
• May be required to perform additional and/or different responsibilities as set forth above

This role is hybrid, requiring a minimum of 3 days in the office.  

What You Get 

We're not just offering a job, we're offering a platform for your success. Our team is amazing (at least we think so) and our operational support is top-notch. You have the opportunity to work with some great folks, learn about some pretty cool merch, and sometimes, own a few of them too 

We offer a great benefit package, we have fun office events, and we care about your sense of well-being and belonging.  

As for compensation, the range is between $45,000 - $47,000 annually 

How to Apply 

Ready to unleash your full potential and be a part of something big? Apply with us. 

We look forward to meeting you 

Genumark is proud to be an Equal Opportunity Employer supporting diversity in all of our business practices. 

We are proud to provide employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. 

We appreciate all applicants for their interest in joining Genumark. While we review all submissions, only candidates selected for an interview will be contacted.