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Manager, Ad Ops
Cossette Media
- Toronto, Ontario, Canada
- Toronto, Ontario, Canada
À propos
The Manager of Ad Ops is a hands-on leader deeply involved in the day-to-day execution of trafficking digital campaigns and the onboarding of new clients. A highly collaborative role, you will work closely with Media Technology, Analytics, and Client Service teams to ensure seamless campaign execution. You will manage the daily workflow, serve as the primary escalation point for our media agencies, and mentor a team of specialists and coordinators to ensure operational excellence.
Transparency matters to us. For this role, you can expect a salary between $70,000-$85,000 annually, depending on experience. This is for a new vacancy.
responsibilities:
Manage the daily ticket queue, triaging incoming requests and strategically assigning tasks based on team bandwidth and skill level.
Act as a key liaison, collaborating with cross-functional teams including Media, Analytics, and Account Management to ensure campaign objectives are met and data flows accurately between systems.
Serve as the primary escalation point for client issues, expertly managing expectations and resolving conflicts.
Monitor and report on Service Level Agreements (SLAs), ensuring the team maintains a high standard of timely delivery.
Lead the onboarding process for new clients by gathering necessary documentation, configuring permissions, and ensuring a smooth transition.
Develop and mentor junior team members by documenting best practices, creating "How-To" guides, and conducting training sessions on ad server technology and capabilities.
Make critical prioritization decisions, deciding which tasks to escalate or delegate when campaign volume is high.
qualifications:
Advanced proficiency in Campaign Manager 360 (CM360) including, and a deep understanding of the connections between GMP products.
Strong de-escalation skills with the ability to manage expectations and tight deadlines from internal and external partners.
Experience with workflow management tools, including advanced Airtable usage for creating dashboards to track team volume and performance.
Proven ability to orchestrate team workflow, balancing responsibilities to create opportunities that mentor and develop the skills of junior team members.
Familiarity with additional ad serving technologies and platforms such as Flashtalking or Adform.
Basic knowledge of SQL or Python is a strong asset.
Experience with Dynamic Creative Optimization (DCO) is an asset.
Google Marketing Platform Academy Certifications are highly preferred.
What's in it for you:
We Value The 'whole You'
An innovative and entrepreneurial work environment that promotes ingenuity and individuality - with the best of colleagues, and the best of clients
Hybrid work models and flexible hours, plus a work from anywhere policy for short-term stays in other regions
Generous Vacation starting at 3 weeks + 1 extra week over the holidays
Agency summer days (exact policy differs per campus and agency)
Modern, open co-working spaces with coffee & snack bars, located in great city neighborhoods, close to shops and restaurants and easy access to public transport
Dogs allowed, dedicated Play Room to support families and Private wellness room (in select offices)
Team social events - holiday parties, seasonal gatherings, weekly happy hours, inspiring speakers and more
We are obsessed with learning and being better humans
In-house learning & development sessions and annual career and growth conversations'
Access to internal network of opportunities across all agencies
Internal EDI group(s), programs & initiatives across Plus Company and opportunities to be involved in employee resource group(s)
Check out our EDI report here to learn more about our work and commitment towards equity.
We invest in your health and wellness:
Flexible benefits to support your individual lifestyle and life stage – with access to a personal wellness spending account you can use for a wide range of wellness expenses, including gym membership fees, pet care, education expenses, and much more
Comprehensive mental health support including access to a virtual mental health therapy clinic providing you with personalized therapist guided iCBT programs and live therapy, access to health clinicians 24/7, and a holistic array of other health and wellness resources to support you and your family.
Dedicated play rooms for days you need to bring the kids and health and wellness rooms when you need a place to get grounded.
A responsible sick & personal absence days policy designed so you don't have to worry the moment a personal obligation or emergency arises.
Maternity leave top up program.
Expiry Date Notice: This job description expires on March 20, 2026
We're humbled by the number of talented people who apply to work with us every day. And, we thank each and every one of you. Truly. We'll reach out directly to those we'd like to meet for an interview.
To ensure a fair and consistent evaluation for all candidates, our interviewers are supported by an AI tool that securely takes notes during the conversation
Creating meaningful work means embracing different perspectives. We are an equal opportunity employer and do not discriminate based on age, colour, ability, national origin, race, religion, sex, or sexual orientation. Not only are these provisions protected by provincial and federal law, embracing difference is what makes Cossette Media what it is—and we wouldn't have it any other way. We pride ourselves on our inclusive and accessible workplace. If you need any accommodations during the interview process to make it work for you, let us know.
By joining Cossette Media you become part of Plus Company, a unique partnership of forward-thinking creative agencies. As a network, we unabashedly believe anything is possible. Why? Because possibility is what powers the big dreams and limitless drive of an entrepreneur. And entrepreneurial agencies are what we're made of. A whole network of them.
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Compétences linguistiques
- English
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