NTT Data UK
Service Designer Public Sector
- +3
- +1
- London, England, United Kingdom
- +3
- +1
- London, England, United Kingdom
À propos
Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.
For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA
Scope, plan, and lead service design activities across all phases of design and delivery
Conduct mixed-method user research (interviews, contextual inquiries, usability testing, surveys, etc.) to uncover user needs and pain points
Map and visualise services across layers (e.g. service blueprints, customer journeys, ecosystem maps, process diagrams) to reveal opportunities and drive alignment
Synthesise research insights and identify patterns using frameworks such as Jobs to Be Done, service safaris, personas, and value proposition canvases
Facilitate co-creation sessions, ideation workshops, and playback sessions with stakeholders and users
Prototype service components and touchpoints (e.g. scripts, flows, mock service experiences) to test desirability and feasibility
Translate insights into actionable service improvements, opportunity areas, and design recommendations
Communicate complex service concepts and journeys through compelling storytelling and artefacts
Embed accessibility and inclusive design principles throughout the service lifecycle
Support junior designers with feedback, encouragement, and guidance
Contribute to the ongoing development of Tangity’s service design practice, methods, and tools
Core Responsibilities
Independently delivers high-quality design outputs with minimal supervision
Participates actively in internal rituals (e.g. stand-ups, critiques, knowledge shares)
Helps translate client or user needs into effective, actionable design solutions
Begins to mentor or support junior team members with constructive feedback and encouragement
Expected Behaviours
Takes initiative to complete work independently while knowing when to seek input or support
Proactively communicates progress and asks thoughtful questions to deepen understanding
Contributes to the quality and pace of the team’s delivery, offering ideas and solutions
Demonstrates reliability, accountability, and a positive attitude toward challenges
What We're Looking For
5+ years of relevant experience in Service Design or a related discipline
Strong portfolio demonstrating end-to-end service design capability across sectors or domains
Confident in applying human-centred design principles and inclusive design practices
Experienced in mapping services, synthesising insights, and facilitating collaborative workshops
Proficient in communicating design concepts visually and verbally to stakeholders
Familiar with agile environments and working in multidisciplinary product teams
Knowledge of accessibility standards (e.g., WCAG) and inclusive design methods
Strong written and verbal English communication skills
Exposure to Government Digital Service (GDS) and service standards
Experience working in or with the UK public sector
Familiarity with design systems and integrating service design with digital delivery
Degree in Service Design, UX, HCI, or a related discipline
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
You can find more information about NTT DATA UK & Ireland here: https://uk.nttdata.com/
We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.
About NTT DATA and Tangity
NTT DATA is a trusted global innovator with over 100,000 professionals in 50+ countries. Headquartered in Tokyo, we bring elements of our Japanese heritage—precision, long-term thinking, and social responsibility—into our UK work. In the UK, we work across telecoms, financial services, manufacturing, and the public sector, delivering end-to-end services from strategy to implementation.
Tangity, part of the NTT DATA Design Network, is a global design studio dedicated to humanising complexity. We combine Strategy, Technology, and Design to create meaningful, inclusive, and impactful services that improve lives and systems. Our studios work closely with delivery teams to embed design deeply into every project and across every touchpoint.
The Role
As a Senior Service Designer at Tangity, you’ll operate as a core member of agile, cross-functional teams delivering human-centred, end-to-end service experiences. You’ll take ownership of your deliverables, collaborate across disciplines, and contribute to a culture of learning and excellence.
You will lead service design activities with increasing autonomy—from framing challenges and planning research to developing holistic service models. You’ll help shape design outcomes that balance user needs, business goals, and technical feasibility. You’ll also begin to mentor junior team members, contribute to our internal service design practice, and support the development of our collective craft.
Compétences idéales
- Agile
Expérience professionnelle
- Product Designer
- UX Designer
- IT Project Manager
Compétences linguistiques
- English