Depatment Manager

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.

By joining the RONA family, you’ll enjoy many benefits, such as:

• An inclusive and safe working environment
• Promotion of work-life balance
• Exclusive employee discounts
• Benefits: insurance (certain conditions apply), annual salary review, etc.
• Opportunities for advancement within the company
• An employer that’s involved in the community
• Teamwork and ongoing training
• A comprehensive training program for all new hires
• A student incentive program
• And much more!

Become an essential part of the Rona team! Make a difference in an environment where your leadership, drive and passion for customer service will be at the heart of our collective success. Build your career by contributing to an exceptional customer experience and playing a central role in our store's growth!

Our Expectations: The Business Account Manager represents the company to its entrepreneurial clientele and is dedicated to business development and customer retention. Working closely with the external sales team, they actively prospect to identify new clients and opportunities. Their role is to ensure that each client receives exemplary customer service. They are also responsible for training, mentoring, and supporting their team to achieve the company's individual and collective objectives.

Develop and maintain business relationships with entrepreneurial clients by providing exceptional customer service and effectively addressing their needs.

Collaborate with other departments and external partners to maximize cross-selling opportunities.

Analyze sales performance within the department to make informed decisions and adjust strategies accordingly.

Ensure that merchandising in the department adheres to company guidelines.

Stay informed about current trends and competitors.

Oversee the replenishment process for products within the department.

Effectively manage staff performance by providing constructive feedback and taking corrective action when necessary to ensure exceptional customer service and optimal performance within the department.

Ensure that Pro call targets and guidelines for Pro services are met.

Monitor progress toward achieving departmental goals and objectives using key performance indicators.

Guide and support the team to foster behaviors that enhance the customer experience.

Participate in the training of department associates

• Experience in customer relationship management;

• Excellent communication, leadership, and analytical skills;

• Ability to motivate a team;

• Strong organizational skills and ability to delegate effectively;

• Product knowledge (an asset).

If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.