IT Support & Reporting AnalystDragon Recycling Solutions Ltd • Tredegar, Wales, United Kingdom
IT Support & Reporting Analyst
Dragon Recycling Solutions Ltd
- Tredegar, Wales, United Kingdom
- Tredegar, Wales, United Kingdom
À propos
We are seeking a proactive and detail-oriented IT Support & Reporting Analyst to join our growing team. This is a varied and hands-on role combining technical support, data analytics, and project coordination. You will play a key role in supporting our in-house software systems while delivering insightful reporting and assisting with project delivery.
*Key Responsibilities*
* Provide 1st and 2nd Line Support for in-house software systems, ensuring timely resolution of incidents and service requests.
* Produce internal and external data reporting and analytics using Power BI and SSMS (SQL Server Management Studio).
* Support the Project Manager to ensure projects remain on schedule and within scope.
* Liaise with project stakeholders and third-party suppliers to coordinate activities and resolve issues.
* Provide or assist with training for project implementations and system rollouts.
* Draft and maintain clear user guides, training materials, and documentation.
*About You*
* Graduate in IT, Computer Science, Data Analytics, or a related discipline — or equivalent commercial experience.
* Experience providing 1st and 2nd Line IT support.
* Strong working knowledge of Power BI and SSMS / SQL.
* Ability to analyse data and present clear, meaningful reports.
* Excellent communication skills with the ability to liaise confidently with customers, stakeholders and suppliers.
* Organised, proactive, and able to manage multiple priorities.
* Experience supporting projects or working alongside project managers is desirable.
*What We Offer*
* Opportunity to work on impactful internal systems and projects.
* Collaborative and supportive team environment.
* Ongoing professional development.
*Working Hours*
* *Monday - Friday* 8:00am - 4:00pm
_Successful candidates will also be required to undergo security screening via a __*DBS check*__._
_*We do not recruit via agencies.*_
Job Types: Full-time, Permanent, Graduate
Pay: £27,000.00 per year
Benefits:
* Free parking
* On-site parking
Ability to commute/relocate:
* Tredegar NP22 3AA: reliably commute or plan to relocate before starting work (required)
Application question(s):
* Are you a graduate in IT, Computer Science, Data Analytics, or a related discipline — OR do you possess equivalent commercial experience?
Experience:
* Power BI: 1 year (preferred)
* SQL Server Management Studio: 1 year (preferred)
Work Location: In person
Compétences linguistiques
- English
Avis aux utilisateurs
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