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À propos
Messages, Calls, Billing, Tech Support & Lead Routing
$7–$10/hr | 5 Hours/Day | Monday–Friday | Long-Term Opportunity
About Consumer Law Academy (CLA)
Consumer Law Academy is a structured consumer rights education platform that teaches everyday people how to understand, document, and strategically apply consumer protection laws.
We don't just provide information — we provide structure, workflow, and guided implementation so our members (called Advocates) can see measurable progress within 30–60 days.
We are growing and looking for a reliable, organized, and professional Customer Service Representative (Super Admin) to support daily operations and member communication.
Position Overview
This is a critical support role.
You will be the front line of communication for:
Incoming messages
Membership inquiries
Calls
Billing questions
Minor technical issues
Lead referrals
You must be professional, detail-oriented, and able to follow systems carefully.
Schedule:
5 hours per day
Monday – Friday
Pay: $7–$10 per hour depending on experience
This is a long-term role for the right candidate.
Key Responsibilities
1. Message & Inquiry Management
Respond to Facebook, email, and platform messages
Answer general membership and product questions
Maintain professional, encouraging communication
Escalate complex legal questions appropriately
2. Phone Support
Handle inbound calls
Provide clear information about programs and memberships
Direct potential clients to the appropriate solution
Document call summaries in tracking system
3. Membership & Billing Support
Assist with:
Failed payments
Subscription updates
Cancellations
Account access issues
Track billing concerns and ensure timely follow-up
Maintain confidentiality and professionalism
4. Minor Tech Support
Help members:
Access course portals
Reset passwords
Navigate membership dashboards
Locate templates or training materials
Escalate advanced technical issues as needed
5. Lead Routing to Sister Company
Identify qualified individuals needing done-for-you assistance
Refer warm leads to our sister company
Track referrals and document handoffs
Follow scripts and qualification guidelines
6. Review & Testimonial Collection
Request reviews from satisfied members
Follow up with members after milestones
Organize testimonials for marketing use
Track review outreach efforts
7. Super Admin Duties
Maintain organized records
Update internal spreadsheets or CRM
Track common questions for training improvements
Assist leadership with administrative tasks as needed
Ideal Candidate
Strong written and verbal English communication
Experience in customer service (online education, coaching, or membership platforms preferred)
Comfortable handling billing inquiries professionally
Familiar with Stripe, Kajabi, GoHighLevel, or similar platforms (preferred but not required)
Highly organized and detail-oriented
Calm under pressure
Able to follow scripts and structured systems
Professional and respectful in all communication
What We Value
Professionalism
Clear communication
Responsiveness
Reliability
Respect for confidential information
Ability to follow structure and process
We are building something serious and system-driven. This is not a casual support role — this is an operations-support position within a structured education brand.
To Apply, Please Include:
Your previous CSR experience (platforms used)
Experience handling billing or subscriptions
Experience handling phone support
Tools you are comfortable using
Your availability (including timezone)
Why you would be a good fit for a legal education brand.
Shortlisted candidates may receive a small paid trial task.
Contract duration of more than 6 months. with 40 hours per week.
Mandatory skills: Administrative Support, Customer Service, Email Communication
Compétences linguistiques
- English
Avis aux utilisateurs
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