Cette offre d'emploi n'est plus disponible
À propos
Job Title: Operations Manager (with QA Responsibilities)
Location: Remote
Hours: Full-time (40 hours/week)
Schedule: Must work EST hours (9am-6pm EST required)
Start Date: ASAP
About Us
We're a fast-growing digital marketing agency based in Miami serving med spas, dental practices, and service businesses across the US. We specialize in Google Ads, Facebook Ads, GoHighLevel automation, and website development. We're scaling from 12 to 40+ clients in 2026 and need someone to run daily operations so the owner can focus on growth.
The Role
You'll be the operator who runs everything day-to-day. You own team coordination, project delivery, client communication, quality assurance, and making sure nothing falls through the cracks. The owner focuses on sales and strategy - you handle everything else.
This is NOT a ticket-checking role. This is NOT a "wait for instructions" role. This is a "run the business operations while the owner scales" role.
You'll manage a team of 8 people: 2 ads managers, 2 web designers, 1 content writer, 1 SEO specialist, and 2 support staff across 7-8 active client accounts.
What You'll Do Daily
Morning Routine (9am-11am EST):
→ Check all Slack channels for urgent client/team issues - respond within 1 hour
→ Review overnight campaign performance across all accounts (did anything break? overspend? stop working?)
→ Triage Jira tickets - what's blocked, what's overdue, who needs pushing today
→ Assign and reassign priorities based on deadlines and client urgency
→ Morning team check-in: make sure everyone knows what they're working on today
Midday Operations (11am-3pm EST):
→ Follow up with team members on their tasks - chase them if they're falling behind
→ Answer ALL team questions in Slack (you're the gatekeeper, not the owner)
→ Client communication: status updates, technical support, managing expectations
→ Coordinate multi-person projects (e.g., website = content writer → designer → ads manager → launch)
→ QA work before it goes to clients (campaigns, landing pages, workflows, forms)
→ Solve problems: broken forms, workflow issues, ad disapprovals, technical troubleshooting
Afternoon Wrap-Up (3pm-6pm EST):
→ Deep QA: Full audit of 1-2 client accounts (rotating through all clients weekly)
→ Test deliverables end-to-end before client launch (submit forms, verify emails fire, check tracking)
→ Update project tracking: what shipped today, what's still pending, what's blocked
→ Plan tomorrow's priorities
→ Send end-of-day summary to owner (5 minutes: what's urgent, what's done, what needs attention)
What You Own (Your Responsibilities)
Team Management (40% of role):
→ Push team to hit deadlines - you're the accountability enforcer
→ Hold people accountable when they miss deliverables or do sloppy work
→ Answer all team questions throughout the day (tools, processes, client requests)
→ Train team on processes, playbooks, and tools (GoHighLevel, Jira, naming conventions)
→ Escalate performance issues to owner (only when you can't resolve them)
→ Build and improve SOPs based on recurring issues
Project Delivery & Coordination (30% of role):
→ Manage all active projects in Jira - nothing falls through cracks
→ Coordinate workflows between team members (ensure handoffs happen smoothly)
→ Make sure playbooks are being followed on every campaign
→ Approve all deliverables before they go to clients
→ Proactively identify bottlenecks and solve them before they cause delays
Quality Assurance (20% of role):
→ Daily spot-checks of all active campaigns (spend, performance, errors)
→ Pre-launch QA of new campaigns: workflows, forms, tracking, landing pages, ad copy
→ Weekly deep audits of 2-3 accounts (test everything end-to-end)
→ Test all client-facing work before launch (submit forms, verify automations, check mobile)
→ Catch errors before clients do
→ Document common mistakes and train team to prevent them
Client Communication (10% of role):
→ Respond to client Slack messages and emails within 2 hours
→ Weekly proactive client updates (what we did, what's coming next)
→ Manage expectations when timelines slip or issues arise
→ Technical troubleshooting when clients report problems
→ Escalate to owner only for strategic decisions or serious escalations
What Success Looks Like
In 30 Days:
→ Owner answers fewer than 5 Slack messages per day (you handle the rest)
→ No missed client deadlines without advance warning to owner
→ Team knows to come to you first for everything, not the owner
→ Weekly reports delivered on time with clear status and recommendations
→ You've caught and fixed at least 10 errors before they reached clients
→ At least 3 process improvements documented
In 90 Days:
→ Owner is completely out of daily operations (only reviews your weekly reports)
→ Zero client surprises (you manage expectations proactively)
→ Team operates smoothly with clear priorities and accountability
→ All campaigns launching error-free because of your QA process
→ You're proposing strategic improvements to workflows and team structure
Requirements (Non-Negotiable)
✓ 3-5 years managing remote teams - NOT just doing tasks yourself, but actually managing and coordinating other people's work
✓ Digital marketing agency experience - Google Ads, Facebook Ads, websites, SEO, marketing automation (GoHighLevel or similar CRM)
✓ Fluent English (written and verbal) - you're communicating with US clients and team daily
✓ Hands-on technical skills:
Facebook Ads Manager (campaign structure, troubleshooting)
Google Ads (campaign setup, optimization basics)
GoHighLevel or similar CRM (workflows, forms, calendars, automations)
Basic HTML/CSS (for troubleshooting landing pages)
Zapier or (automation troubleshooting)
✓ Strong with tools: Jira (or similar project management), Slack, Google Workspace, ClickUp/Asana
✓ Available EST hours (9am-6pm EST required - this is when clients and team are active)
✓ Can push back on team members when needed - you're firm but fair, not just nice
✓ Organized and detail-oriented - you catch what others miss, nothing slips through
✓ Self-sufficient problem solver - you solve 90% of problems yourself, only escalate the 10% that truly need owner input
✓ Proactive communicator - you update people before they have to ask
Nice to Have (But Not Required)
◇ Previous experience as agency project manager or account manager who moved into operations
◇ Experience building SOPs and process documentation
◇ Familiarity with ClickMinded SOPs or similar agency frameworks
◇ Experience training/onboarding new team members
◇ Background in client-facing roles (account management, customer success)
Our Tech Stack (You Should Be Comfortable With Most of These)
→ Ads Platforms: Facebook Ads Manager, Google Ads
→ CRM/Automation: GoHighLevel (workflows, landing pages, forms, calendars, SMS/email campaigns)
→ Project Management: Jira (we track all work here)
→ Communication: Slack (team + clients)
→ Automation: Zapier,
→ Analytics: Google Analytics, Facebook Pixel, Google Tag Manager
→ Design/Web: WordPress, Elementor (basic troubleshooting, not building from scratch)
→ Other: Google Workspace, ClickUp, various SEO tools
Why This Role Is Different
Most agencies hire operations managers as glorified task checkers. We're hiring you to actually RUN operations.
You'll have real authority to: → Push back on team members who aren't delivering → Reject work that doesn't meet standards → Make decisions without asking permission on 90% of day-to-day issues → Build and improve processes as you see gaps → Hire and fire recommendations (we'll listen to you)
This isn't a "wait for the owner to tell you what to do" role. This is a "the owner shouldn't have to think about daily operations because you're handling it" role.
If you want to be a number two operator who runs a growing agency, this is it.
To Apply
You must send all 3 of these (incomplete applications will be ignored):
1. Your Resume/CV Highlight your team management experience and agency background
2. A 3-5 minute Loom video answering these questions:
Tell me about a time you had to push a team member to meet a deadline they were missing. What did you do and what happened?
You wake up to 5 urgent issues: client campaign overspent by $500, form stopped working, team member called in sick on deadline day, client angry about late delivery, and designer's work has errors. How do you prioritize your first 30 minutes?
A client's lead form stopped working overnight. Walk me through your troubleshooting process step-by-step.
Why do you want this role specifically? (Generic answers will be rejected)
3. Two references from people you've managed or coordinated with (name, relationship, contact info - we will contact them)
What Happens After You're Hired
Week 1-2 (Trial Period): → You'll shadow the owner to learn our clients, team, processes, and standards → You'll start taking over Slack responses and team coordination → You'll conduct your first QA audits and report findings → Owner will give you direct feedback daily
Week 3-4: → You're running daily operations independently → Owner only reviews your end-of-day summaries → You're catching errors before they reach clients → Team is coming to you first instead of owner
Month 2-3: → You're proposing process improvements → You're identifying team performance issues → You're proactively solving problems owner doesn't even know about → Owner is completely out of operations (only strategic/growth work)
Month 4+: → You're running the agency operations → Owner is scaling (sales, hiring, new services) → You're building your team (QA lead, team leads reporting to you) → You're the #2 in the company
We're looking for ONE person. The best person. If that's you, apply now.
Contract duration of more than 6 months. with 40 hours per week.
Mandatory skills: Business Operations, Project Management, Communications, Administrative Support, PPC Campaign Setup & Management, QA Management, Digital Marketing, Social Media Management, Facebook Advertising, Google Ads
Compétences linguistiques
- English
Avis aux utilisateurs
Cette offre a été publiée par l’un de nos partenaires. Vous pouvez consulter l’offre originale ici.