Manager, Technology Infrastructure

The City of Markham is consistently ranked among Canada's top municipal employers. In 2026, the City received its sixth consecutive Canada's Best Employers recognition from Forbes and Statista Inc., placing third among municipalities and 15th overall in Government Services. An award winning municipality, Markham is recognized for its leadership in sustainability, innovative urban planning, and strong fiscal management. Serving a diverse and growing community of more than 370,000 residents, Markham combines rich heritage with a vibrant local economy and offers employees the opportunity to contribute to meaningful, impactful work that helps strengthen the community we serve.

Applications are now being accepted for the above contract (6 months) position in the Information Technology Services Department, Corporate Services Commission. Please apply by March 5, 2026. 

Join us and make a lasting difference

JOB SUMMARY
The Manager, Technology Infrastructure, Leads a team of technology infrastructure, desktop, and telephony staff in the development, management, support, and maintenance of technology infrastructure, electronic data protection, and security. Designs, builds, and implements technology solutions to meet day-to-day business requirements in compliance with legal and regulatory requirements

KEY DUTIES AND RESPONSIBILITIES

• Hires, trains, develops and manages the performance and career progression of employees accountable to the Manager in accordance with the policies of the City of Markham and current best practices, building team capabilities and capacity.  
• Sets priorities and manages changing workloads within the Technology Infrastructure and Telephony Teams to meet strategic goals and objectives, ensuring appropriate staffing levels.
• Provides oversight and performs portfolio management to all projects related to technology infrastructure across the City.
• Allocates staff resources to projects, provides technical leadership in identifying, evaluating, and deploying systems and procedures, managing the day to day technology infrastructure (network, Data Centre, cloud, server, storage area network, backup, Firewall, switches, antivirus/spam, etc.) and associated systems (audiovisual, computers, printers, client software, etc.) support work plan, providing direction and guidance/coaching to assist the team in resolving complex and non-routine issues and problems.   
• Facilitates the performance management process for ITS Technology Infrastructure, Desktop and Telephony groups including planning and objective setting, performance criteria and milestones, meeting with staff to discuss appraisals and sign-off on performance appraisal.
• Maintains organizational effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies. 
• Participates in IT strategic planning and direction, accountable for the planning and implementation of stable, modern, cost-effective, robust, scalable and secure technology infrastructure.   
• Ensures that all technology infrastructure and associated system (including Data Centre and end-user technologies) are kept current and reliable based on clients needs and human and financial resources available as defined by business plan.  
• Identifies and evaluates risks and recommends appropriate responses to mitigate risk(s) to support the stability of access to essential systems and data / information, ensuring high levels of reliability and performance. 
• Works with internal users, vendors, and other ITS groups to define requirements, propose solutions and approve the implementation of those solutions while setting and managing internal client expectations.
• Provide analysis of issues, policies and risks and prepares appropriate responses, process and procedure related to technology infrastructure and associated systems.  
• In consultation with the Client Delivery and Applications / GIS teams, manages day-to-day interactions, ensuring that all services are provided in a cost-effective manner and meet the user's needs.  
• Initiates and implements improvements in all areas of IT, and works with project teams to help implement Internal Systems.
• Manages and oversees technology infrastructure related contracts (project contracts, service levels etc.) and vendors to ensure appropriate service delivery and continued support as well as mitigate risk
• Identifies policy gaps, deficiencies and enhancements required to address Systems, Network, Performance and Security issues.  
• Provide a longer-term strategic planning vision and Lifecycle management of Infrastructure including condition managing the asset replacement of relevant infrastructure
• Contributes to the development of and implements policies and standards in relation to technology infrastructure acquisition / retention, capacity and performance, obsolescence / phase out, and disaster recovery.
• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.   
• Maintains quality service by establishing and enforcing organization standards, approves implementation of all infrastructure changes, service and equipment upgrades, configuration, equipment and server protection and security, network and electronic backup and recovery.
• Provides Technical standards for all tenders (RFP/RFQ's), defines and approves requirements for technology infrastructure related tenders/RFPs and evaluates.
• Prepares business case and budget for major Systems, Technology and Infrastructure projects, working closely with ITS Managers to allocate and monitor resource allocations.  

MINIMUM QUALIFICATIONS

• Undergraduate Degree in Computer Science or related discipline. 
• At least 7 years of experience providing Information Technology Management. 
• At least 10 years of supervisory experience. 
• Knowledge of wireless and VOIP communication technologies 
• Knowledge and experience with setting up and managing a data center and related LAN/WAN infrastructure and security. 
• Experience in Project Leadership.
• Experience in Endpoint Computing deployments for multi-site environments.
• Experience with Microsoft 365 and Cloud environments
• Requires experience with the development and management of technology programs and business processes.
• Excellent communication skills 

CORE BEHAVIOURS

• Service Excellence: Meets or exceeds service standards when interacting with customers in the community and in the organization. 
• Change & Innovation: Responds positively and professionally to change and helps others through change. 
• Teamwork & Relationship Building: Interacts with others in an inclusive, collaborative and respectful way that creates effective working relationships. 
• Communication: Communicates in a clear, professional and respectful way; demonstrates active listening. 
• Accountable & Results Oriented: Demonstrates ethical behavior and accountability, aligns with City values, and abides by relevant policies and legislation. 
• Management & Leadership: Demonstrates self-management, professionalism and engagement; leads by example.

The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve.   Please let us know if you require accommodation and we will work with you to ensure a barrier free hiring process.   

Please respect our scent free area by not wearing scented products when visiting the office.

AI Disclosure

At the City of Markham, we value transparency and fairness in recruitment. While our system (ADP Workforce Now) includes AI-powered features, we do not use AI to screen, assess, or select applicants. All evaluations are conducted by people. 

Vacancy:

Replacement Vacancy