Building Operator, Level 3

About QuadReal Property Group 

QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships.

QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

QuadReal: Excellence lives here.

Role Description:

Reporting to the Operations Supervisor, the Building Operator, Level 3 is an intermediate level building operator responsible for providing operational and technical support as a member of a building operations team.  The primary objective of the Building Operator, Level 3 is to ensure that the assigned real estate portfolio or complex of buildings is being managed and maintained in a safe and environmentally responsible manner and to the highest level of operational efficiency.

Responsibilities:

• For the duration of each shift, the Building Operator, Level 3 will work at a desk console from within the on-site Building Control Centre, monitoring and operating various BAS workstations.  This position does not currently involve any work with tools or work on physical equipment of any kind, and is limited exclusively to BAS workstation operation and other desk duties as required, serving a single commercial office complex of large size and scale;
• Work a fixed rotating shift schedule to include day, evening, and overnight shifts.  The Building Control Centre is staffed by a team of Building Operators, with an Operator on duty at all times, 365 days per year.
• Monitoring and operation of, including, but not limited to, the following BAS platforms: Distech (Niagara 4), TAC, Robert Shaw Facility Integrator, Trane Tracer Summit, Encelium Polaris, KODE Labs (IBMP), Otis EMS Panorama, Siemens Firefinder / Desigo CC;
• Frequent phone and email communication with staff and contractors regarding BAS, mechanical, electrical, elevator, plumbing, lighting, fire, life safety, and other building systems that requires excellent oral and written communication skills paired with sound logic and reasoning;
• Answering phone calls, emails, and work orders from staff and contractors to complete service requests and provide information in relation to the various building systems;
• Monitoring consumption data on various platforms with the goal of identifying opportunities to improve efficiency and to ensure responsible operation of systems and equipment;
• Providing assistance from within the Building Control Centre, by way of its various BAS systems, to assist and oversee building maintenance staff and contractors who will conduct preventative maintenance, new installations, and unscheduled repairs of HVAC, mechanical, plumbing, lighting, electrical, elevating devices, roofing and life safety systems;
• Assisting with environmental assessments and reporting;
• Participating in corporate occupational health and safety program;
• Assisting with waste, recycling and hazardous materials issues;
• Responding to tenant service requests;
• Assisting with insurance and risk management inspections, remedial actions and reporting;
• Remaining current and up to date with new industry practices, legislative changes and new technologies;
• Complete other assigned duties as required.

Experience and Qualifications:

• A working knowledge of computer hardware and software, BAS operation, mechanical and electrical equipment, and network communication

• Strong oral and written communication skills, sound logic and reasoning

• Building Environmental Systems, 4th Class Power Engineer (or equivalent) or working towards

• A minimum of 3 years direct work experience in commercial high rise building operations;

• Intermediate level skills in Microsoft Office.

• Communication & Relationship Skills / Personal Character Traits- Ability to communicate effectively and professionally, both oral and written, with all levels within the company; mature and self-motivated team player who is committed to personal growth and ethical integrity.

• Time Management / Working Environment  - Ability to allocate one's time effectively and manage tight deadlines; ability to work under pressure and achieve quality results; ability to handle multiple demands and competing priorities, adaptable to new ideas and embrace changes; results and detail oriented;  work within an environment that is subject to moderate to high levels of stress in emergency or conflict situations; on occasion requires involvement in repairs or maintenance in inclement weather or uncomfortable environmental working conditions; may be required to attend to or provide direction during after hours emergency situations; requires the ability to exert moderate physical effort and must be able to move quickly in emergency situations; is able to thrive within a busy working environment.

• Organizational & Leadership Skills – Ensure operations records, files and documentation are maintained in an orderly, accurate and timely fashion; sound administrative and organizational skills.

• Decision Making Skills - Ability to resolve problems using facts and sound reasoning; ability to achieve goals using logical and strategic approaches to resolving challenges.

The expected annualized base salary range for this role is $60,000 - $67,975.

#LI-TT1

Based on the position, QuadReal offers a competitive total rewards package in addition to the base pay, which may include a performance-based incentive plan, comprehensive health & dental benefits, pension plan, and paid time off.

The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual's skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.

We value diverse experiences and perspectives. Even if your skills don't align 100% with the listed qualifications or salary range, we encourage you to apply – you may be a great fit for this role or others in our community. Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.

We use artificial intelligence (AI) technology — alongside human review — to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions.

Note to Recruiters: QuadReal does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.