Operations ManagerHydreight Technologies (TSXV:NURS, OTCQB:HYDTF) • Vancouver, British Columbia, Canada
Operations Manager
Hydreight Technologies (TSXV:NURS, OTCQB:HYDTF)
- Vancouver, British Columbia, Canada
- Vancouver, British Columbia, Canada
À propos
Hydreight Technologies Inc. (TSXV: NURS, OTCQB: HYDTF) is a leading health technology company building the largest mobile clinic network across the United States, currently serving patients in over 650 and growing cities. Through a fully integrated, end-to-end platform, Hydreight enables licensed healthcare professionals—including nurses, nurse practitioners, and med spa providers—to deliver care directly to patients in homes, offices, and hotels.
Hydreight's platform supports the full lifecycle of direct-to-consumer (D2C) healthcare delivery, including patient intake, clinical documentation, compliance, inventory management, payments, and analytics. The company also operates a nationwide 503B pharmacy network serving all 50 states. Revenue is generated through SaaS subscriptions, product margins, service fees, and enterprise white-label partnerships.
Role Description
Hydreight is seeking a full-time, on-site Operations Manager based in Vancouver, BC to oversee and scale day-to-day operational execution across its D2C and enterprise health platform.
This role is responsible for owning core operational workflows spanning onboarding, fulfillment, clinical operations coordination, pharmacy operations, and cross-functional execution. The Operations Manager will partner closely with Medical, Pharmacy, Product, Customer Support, and Enterprise teams to ensure operational efficiency, regulatory alignment, and a high-quality client and patient experience.
This role is ideal for an operator with experience in health tech, telehealth, or D2C platforms who thrives in fast-growing environments and enjoys building structure, processes, and accountability.
Key Responsibilities
Operational Execution & Scale
Own and manage end-to-end operational workflows across onboarding, ordering, fulfillment, and ongoing account support
Ensure smooth coordination between clinical teams, pharmacy partners, enterprise clients, and internal stakeholders
Identify operational bottlenecks and design scalable processes to support rapid platform growth
Develop and maintain SOPs, playbooks, and operational documentation
Cross-Functional Leadership
Act as a central point of coordination across Medical Operations, Pharmacy, Product, Engineering, and Customer Support
Translate business and clinical requirements into clear operational processes
Partner with Product and Engineering to provide operational feedback that informs roadmap priorities
Performance & Optimization
Define and track operational KPIs related to onboarding timelines, order accuracy, fulfillment SLAs, and client satisfaction
Analyze data to drive continuous improvement and operational efficiency
Proactively identify risks, compliance considerations, and operational gaps
Client & Partner Experience
Support enterprise clients through onboarding, launch, and scale from an operational perspective
Serve as an escalation point for complex operational issues
Ensure a consistent, high-quality experience for providers and partners on the platform
Qualifications & Experience
3–5+ years of experience in operations, program management, or operational leadership within SaaS, health tech, or D2C platforms
Strong understanding of regulated environments (healthcare, pharmacy, telehealth, or fintech preferred)
Proven experience building and scaling operational processes in high-growth companies
Strong analytical and problem-solving skills with a data-driven mindset
Excellent communication and stakeholder management skills
Highly organized, detail-oriented, and comfortable managing multiple priorities
Experience working cross-functionally with technical, clinical, and business teams
Bachelor's degree in Business, Operations, Healthcare Administration, or a related field preferred
What Success Looks Like in This Role
Operational workflows are clearly defined, scalable, and consistently executed
Enterprise and D2C partners experience smooth onboarding and reliable fulfillment
Internal teams operate with clarity, accountability, and strong cross-functional alignment
Key operational metrics improve quarter over quarter
The platform scales without sacrificing quality, compliance, or customer satisfaction
What Hydreight Offers
Competitive compensation and growth opportunities
A high-impact leadership role within a rapidly scaling health tech company
Exposure to enterprise healthcare, D2C platforms, and regulated operations
Supportive, collaborative team environment
Opportunity to help shape the future of decentralized healthcare delivery
Equal Opportunity Statement
Hydreight is an equal opportunity employer. We are committed to building an inclusive, diverse, and supportive workplace and welcome applicants from all backgrounds.
Compétences linguistiques
- English
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