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À propos
This role is open only to candidates located in the Philippines, as it requires working within Australian Head Office hours.
Smart Energy has grown to become one of Australia's leading home electrification and renewable energy retailers, providing quality solutions to Aussie homeowners across the country.
Our mission is to lead Australia to net zero emissions by offering a smooth, supported, and sustainable solution to rising energy costs – assisting Aussie homeowners in their transition to Smart Energy sources and a brighter future.
Our values are the cornerstone of our identity, guiding everything we do and how we do it. When you become part of our team, you'll be welcomed into a workplace that respects you as an individual and is committed to your growth. We're focused on development, meaningful investment, and delivering service excellence. At Smart Energy we believe in empowering our people, providing support, and fostering innovation.
The Rebate & Installation Data Administrator is responsible for preparing and submitting all FormBay jobs for upcoming installations, ensuring accuracy and compliance while removing administrative workload from Install Coordinators.
This role exists to streamline operations, improve data accuracy, and recover 35–52.5 hours per week currently spent by Install Coordinators on repetitive data entry tasks.
This role centralises and standardises the task to improve efficiency and reduce operational bottlenecks.
Key Responsibilities
FormBay Job Creation
- Create and submit all FormBay jobs for upcoming installations the day prior.
- Confirm whether installation is a first installation.
- Enter and verify: Installation details, customer details, installers details, verify with installs coordination team who is doing each job.
- Ensure all required compliance information is complete before submission.
- Add the FormBay reference number to Salesforce once generated.
Installer & Trade Data Management
Maintain a master spreadsheet identifying:
- Installer Company
- Installer
- Designer
- Electrician
- Ensure Installer Name is correctly populated under Installer Company in Salesforce.
- Liaise with the Installation Scheduling team or relevant stakeholders if information is missing.
- Correct data inaccuracies promptly (e.g., incorrect installer details).
Process Improvement & Data Accuracy
Standardise the FormBay creation process.
Reduce reliance on:
- Opening Gantt charts to locate installer information.
- Calling installers to confirm basic details.
- Ensure data is correct before installation day to minimise morning corrections.
- Flag recurring data issues to management for system improvement.
Key Outcomes
- Install Coordinators regain 1–1.5 productive hours per day.
- Reduced installation-day errors.
- Improved data accuracy in Salesforce.
- Faster FormBay submission turnaround.
- Reduced operational interruptions for coordinators.
- More consistent compliance handling.
Skills & Experience
- Strong attention to detail.
- High level of data accuracy.
- Experience with Salesforce or CRM systems.
- Ability to manage repetitive administrative tasks efficiently.
- Strong communication skills to liaise with internal teams and installers.
- Process-oriented mindset with ability to identify inefficiencies.
Ideal Candidate
- Highly organised and structured.
- Comfortable working with spreadsheets and CRM systems.
- Proactive in chasing missing information.
- Enjoys creating systems and improving workflows.
- Able to work independently with minimal supervision.
Reporting Structure
Reports to:
- Operations Manager / Installations Manager
- Works closely with:
- Install Coordinators
- Data Entry Team
- IT Team
This role is remote and will be performed Monday – Friday 11AM – 6–7PM (AEST).
Also note the role will be paid $6–7 AUD p/h (based on experience and at the discretion of the hiring manager).
Miniumum 40 hours P/W
Join a fast-growing company that's driving Australia's transition to home electrification. If you're looking for growth, impact, and a supportive team environment - apply now and be part of the Smart Energy journey
Contract duration of more than 6 months. with 40 hours per week.
Mandatory skills: Data Entry, Administrative Support, CRM Data Management, Salesforce, Google Sheets, Computer Skills, CRM Software, Google Docs
Compétences linguistiques
- English
Avis aux utilisateurs
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