Reception

Steve Marshall Ford is a cornerstone dealership in Campbell River and a proud member of the Steve Marshall Group. We are known for our strong community presence, professional standards, and commitment to delivering an exceptional customer experience at every touchpoint.

We are currently seeking a friendly, organized, and professional Receptionist to be the first point of contact for our dealership. This role is critical to the overall customer experience — setting the tone from the moment a guest walks through our doors or calls the store. The ideal candidate is polished, dependable, and thrives in a fast-paced environment where multitasking, accuracy, and strong communication skills are essential.

If you enjoy working with people, take pride in being organized and detail-oriented, and want to build a stable career within a respected automotive organization, we would love to hear from you.

Role Summary:
 
The Receptionist plays a key role in creating a positive first impression for customers and visitors. This position manages the front desk, answers phones, supports customer interactions, and assists with general administrative tasks in a fast-paced automotive environment. The ideal candidate is professional, courteous, and able to handle multiple priorities while supporting dealership operations.

Key Responsibilities:

• Greet and welcome customers, clients, vendors, and staff in a professional and friendly manner.
• Answer, screen, and route incoming phone calls and emails promptly and courteously.
• Direct customers to the appropriate departments (Sales, Service, Parts, or Finance) and ensure they are attended to promptly.
• Assist with administrative tasks such as filing, data entry, document preparation, and scanning contracts or work orders.
• Receive and process incoming and outgoing mail, packages, and deliveries.
• Maintain an organized and professional reception area that reflects the dealership's brand.
• Assist Sales, Service, and Parts departments as needed with administrative support or customer follow-up.
• Maintain confidentiality of customer, employee, and dealership information.
• Monitor and manage customer waiting areas, including refreshments and communication updates.

Qualifications & Requirements:

• High school diploma or equivalent required; post-secondary education an asset.
• Previous experience in a receptionist, administrative, or customer service role, preferably in a dealership or retail environment.
• Proficiency with Microsoft Office Suite and dealership management software (DMS) an asset.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Professional appearance and demeanor suitable for customer-facing role.
• Ability to work in a fast-paced, dynamic environment while maintaining attention to detail.

If you believe you would be a strong fit for this role and are ready to represent Steve Marshall Ford with professionalism and enthusiasm, we encourage you to apply.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Steve Marshall Ford, as part of the Steve Marshall Group, is proud to be an equal opportunity employer. We are committed to fostering a respectful, inclusive, and supportive workplace where every team member has the opportunity to succeed. If you require accommodation during the recruitment process, please let us know and we will work with you to ensure your needs are met.