Assistant Manager, Restaurant

Your company, your values, your career  
Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.

Are you someone who has spent a minimum of two years working in a restaurant and is looking for the next step in your hospitality career? You know the difference between surviving a shift and running the room, calm when it's busy, hands-on when needed, and comfortable leading the controlled chaos that makes great service happen. If this resonates with you, keep reading

Coast Coal Harbour Vancouver Hotel by APA is relaunching Prestons Restaurant + Lounge, and we're looking for 2 Assistant Restaurant Managers. Located in the heart of downtown Vancouver, steps from transit and surrounded by the energy of Coal Harbour, Prestons is being reimagined as a hotel restaurant locals will actually want to return to.

Working in a hotel restaurant also means Coast Hotels employee discounts and a front-row seat to a constantly changing mix of travellers, regulars, and memorable events.

Responsibilities: 

• Checks and maintains service and food preparation standards
• Utilizes interpersonal and communication skills to lead, influence, and engage ambassadors 
• Provides guidance and direction to ambassadors, including setting performance standards and monitoring performance
• Supervises the handling of cash, cheques, credit cards transactions, cash floats and bar inventory control
• Handles guest complaints, follows through with appropriate action  
• Develops and maintains effective working relationships within the team
• Assists with promotions and marketing initiatives on all social media channels  
• Develops and maintains positive relationships with repeat guests
• Monitors the quality of work and provides feedback on the degree to which operational standards are met
• Creates weekly work schedules for the restaurant team
• Effectively communicates goals to the team
• Maintains health and safety standards and complies with all regulations
• Other duties as required

Skills/Knowledge/Experience: 

• Degree/Diploma in Hospitality preferred or Hospitality industry courses in Hotel Management 
• Minimum 2 years supervisory experience 
• Preference will be given to candidates with Squirrel and Open Table experience 
• Exceptional communication & multi-tasking skills 
• Ability to deal with fast paced customer service oriented environments
• Hepatitis A vaccination is recommended
• Food Safe and Serving it Right Certification an asset
• Demonstrates superior customer service philosophy
• Exemplifies Coast's core values and enjoys working in a culture of accountability 
• Able to work a flexible schedule, which includes evenings, weekends and holidays
  

Bonus points if you know how to create buzz through events, social media, and large group bookings. If this sounds like you and you want to stand out, be sure to highlight this in your cover letter.

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more