Salesforce Technical Consultants
iVedha Inc.
- Toronto, Ontario, Canada
- Toronto, Ontario, Canada
À propos
Location: Toronto - Hybrid | LATAM & Asia - Remote
Salesforce AI-Native Practice: Forcenex | ServiceNEX | Nexa |
About iVedha:
iVedha Inc. is a global AI-first digital transformation company with over 25 years of excellence. Powered by the iVedha Fabric - our AI-native operating system, we unify cloud, data, AI, security, and people to deliver measurable, resilient outcomes. Our expertise spans Agentic AI, Generative AI, Cloud Engineering, Cybersecurity, Data Modernization, Application Transformation, and Talent Enablement.
Join our team of forward-thinking innovators shaping the future of intelligent enterprises, where automation, observability, and AI-driven quality assurance redefine delivery velocity.
Role Overview:
iVedha is hiring Salesforce Technical Consultants to support the growth of its Salesforce AI-Native Practice across Toronto (HQ), LATAM, and Asia. This role focuses on enterprise Service Cloud implementation, AI-driven automation using Agentforce, lifecycle governance, and DevOps enablement through iVedha's platforms (Forcenex, ServiceNEX, Nexa).
The ideal candidate brings strong Apex and LWC development experience, deep understanding of Service Cloud, and hands-on exposure to integrations and automation. This role goes beyond traditional Salesforce development by contributing to AI augmentation, operational optimization, and building an intelligent Salesforce operating layer.
Professionals comfortable working in a hybrid global delivery model and interested in AI-enabled Salesforce transformation will thrive in this position.
Responsibilities:
Salesforce Engineering
Design and implement Salesforce Service Cloud solutions
Develop using Apex, LWC, Triggers, and Flows
Build and maintain REST/SOAP integrations
Implement scalable data models and security design
Configure Admin tools including profiles and permission sets
Salesforce Agentforce Implementation
Configure and extend Salesforce Agentforce capabilities
Design AI-assisted workflows such as case summarization, intelligent routing, AI-generated responses, and knowledge recommendations
Align Agentforce with operational governance
Measure productivity uplift from AI augmentation
Nexa Agentic Augmentation )
Deploy AI Admin Agents and Case Support Assistants
Implement Release Risk Analysis and Workflow Optimization Agents
Embed governance and audit automation agents
Support AI augmentation initiatives using Nexa /
DevOps & Lifecycle Governance
Implement CI/CD for Salesforce
Manage environments and release safety
Reduce deployment risks
Build release observability
Support DevOps tooling such as Copado, Git, and Azure DevOps
Post-Go-Live Automation
Optimize case workflows
Automate ticket routing
Reduce manual administrative overhead
Improve SLA performance
Reduce long-term support costs
Requirements:
Required Experience
5 to 10+ years Salesforce technical experience
Strong experience in Service Cloud
Strong Apex development expertise
Hands-on experience with LWC
Experience with Salesforce Admin tools
Experience with Flows and automation
Experience with integrations and APIs
Exposure to DevOps tooling such as Copado, Git, and Azure DevOps
Highly Preferred
Experience with Salesforce Agentforce
Experience with AI-powered Salesforce features
Prompt engineering inside Salesforce
AI-assisted automation design experience
Experience integrating AI platforms
Experience working with data pipelines such as Databricks and Airflow
Salesforce certifications such as PD1, PD2, or Service Cloud
Global Delivery Model
Toronto HQ – Client-facing architects, Agentforce + Nexa design leads, Pre-sales AI automation advisoryLATAM – Core Salesforce engineering, DevOps and release management, Operational automation buildsAsia – AI agent engineering, Follow-the-sun lifecycle support, Integration and governance automation.
What Makes This Role Elite
Most Salesforce roles stop at configuration
This role evolves into AI-Augmented Salesforce Architecture
Agentic Workflow Orchestration
Lifecycle Governance Engineering
Workforce Automation Strategy
You are building Salesforce + AI Digital Workforce
Very few practices globally operate at this architectural layer
Career Growth
Senior Salesforce AI Architect
Agentforce + Nexa Automation Lead
Salesforce Operating Layer Architect
Global Practice Lead – Salesforce AI
Engagement Options:
Full-Time-
Core AI-native Salesforce practice
Participation in iVedha IP platforms
Leadership growth path
Contract-
Specialized Agentforce deployment
AI augmentation implementation
DevOps and release governance roles
Compétences linguistiques
- English
Avis aux utilisateurs
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