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Quality, Risk
PwC Canada
- Toronto, Ontario, Canada
- Toronto, Ontario, Canada
À propos
Join our growing team This opportunity is for those with a passion for improving Consulting processes in relation to our delivery tools and methods, maintaining, upskilling standards around delivery practices, applying quality standards, measuring and reporting on delivery risks and quality.
This role is a non-client facing and the successful candidate will work on ensuring the quality of our consulting services across all practice areas in Canada. These areas of responsibilities may include management and reporting on various platforms, tools, and methods. This role will also have an overarching view of Consulting sales and delivery KPIs and performance; role expectations, learning and development; quality management and upskilling for our community of coaches.
The successful incumbent will have the opportunity to gain valuable experience and skills in PwC's delivery model and quality management in a collaborative working environment of dedicated professionals that are committed to elevating delivery excellence. This role will provide the opportunity to work with leaders across the Consulting practice while improving delivery processes, and by extension - client trust, firm's reputation and staff experience, as client-facing practitioners will implement the results of your work. This role involves developing processes and standards, supporting the development of communication and training, and other deliverables to raise the skill set of the entire organization. After 12-18 months we expect the newly created processes to become Business-As-Usual, and the specialist will be considered for a transition into a regular client-facing consulting role while championing the delivery excellence framework within a client-facing practice team (skillset match with a new client-facing practice team is a prerequisite for new external hires).
Meaningful work you'll be part of
As a Manager, t for our Consulting Practice, you'll work as part of a team of problem solvers, helping to remediate business issues from strategy to execution. Responsibilities include:
Quality Management: Oversee and implement quality management processes to ensure that all deliverables and services meet the highest standards of excellence.
Data analysis: Analyze various data sources to support recommendations for Delivery Excellence processes improvements with evidence (e.g., sales data, delivery risks data, financial data, etc.).
Continuous Improvement: Identify areas for improvement and implement strategies to enhance service delivery and client satisfaction (e.g., create new job/roles descriptions for delivery teams, create process playbooks)
Stakeholder Engagement: Collaborate with internal stakeholders to ensure alignment with quality standards
Reporting: Maintain accurate records and reports related to quality management and service delivery
Staff Experience: Contribute to enhancing staff experience on client engagements by designing processes that ensure that engagements are meaningful, well defined, and well governed throughout the engagement lifecycle.
Experiences And Skills You'll Use To Solve
Hands-on experience managing projects / programs: manage and prioritize product and project backlogs, ensuring alignment with business goals; develop and maintain comprehensive project plans, including timelines, milestones, and resource allocation; monitor project progress using RAID logs, risk assessments, and issue tracking; ensure timely delivery of project objectives while managing scope and stakeholder expectations
Experience using a variety of project delivery platforms, tools, and methods such as MS Planner, JIRA, AzureDevOps, Agile, AI, etc.
Skills building performance reporting to track project delivery progress across consulting to provide visibility into our portfolio of complex deals (using data models, data analysis, Power BI, etc.)
Experience developing and communicating role expectations, core skills and behaviors surrounding quality delivery
Experience reviewing and improving existing Learning and Development content surrounding delivery and risk and quality management in particular
Experience in helping to build a community of experienced delivery coaches
Ability to work independently and as part of a team.
After 12-18 months, if you want to be considered for a transition into a permanent full-time client-facing role within Consulting, we expect you to have 5-8 years of experience in large-scale complex project management, business transformations, and systems implementation; strong communication skills, delivering project vision and status to all stakeholders; developing and sustaining deep client relationships using networking, negotiation and persuasion skills to identify and sell (as part of a team) potential new service opportunities; preparing and presenting complex written and verbal materials; and defining resource requirements, project workflow, budgets, billing and collection.
This position ensures continuity and upholds our standards of excellence following the departure of a valued team member.
The salary range for this position is $112,400 - $162,400. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.
Why you'll love PwC
We're inspiring and empowering our people to change the world. Powered by the latest technology, you'll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.
We're committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.
The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy WD
Compétences linguistiques
- English
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