Legacy Program Manager

The Opportunity

Euna Solutions is guiding clients from legacy procurement platforms such as IonWave and DemandStar toward our flagship procurement solution. This transition spans systems, contracts, integrations, and long-standing client relationships.

We're hiring a Legacy Program Manager, Procurement to own operational continuity and risk management for our legacy procurement portfolio during this evolution. Your mandate is clear: protect the client experience, bring structure to cross-functional operations, and ensure migrations happen with discipline—not disruption.

If you're energized by complex portfolios, enterprise clients, and multi-team coordination, this role puts you at the center of meaningful change.

The Role

As the Legacy Program Manager, Procurement, you serve as the operational steward and risk owner for Euna's legacy procurement product lines. You'll sit within Enterprise Customer Programs (ECP) and extend the governance model successfully built in Grants to the Procurement portfolio.

You'll connect Product, Engineering, Support, Customer Success, Implementation, Marketing, and Migration teams into a clear operating rhythm. You'll ensure visibility, accountability, and structured decision-making as clients move through the migration lifecycle.

What You'll Be Responsible For

Program Stewardship & Governance

• Own oversight of client health, system performance, incident management, and contractual obligations across legacy procurement lines
• Establish and lead recurring governance reviews focused on risk, backlog visibility, and migration readiness
• Maintain living documentation: risk registers, dependency maps, and investment tracking aligned to client impact
• Ensure operational decisions reflect data, client dependency, and migration stage

Cross-Functional Coordination

• Align Product, Support Services, and Customer Success around operational priorities and status visibility
• Partner with the assigned Product Owner to prioritize fixes and manage backlog dependencies
• Collaborate with Migration Specialists to track readiness, sequencing, and risk mitigation
• Serve as ECP's liaison to Product and Engineering for escalations and decommissioning planning

Client Experience & Communication

• Oversee communications tied to legacy procurement lifecycle changes, roadmap positioning, and migration milestones
• Partner with Customer Success Managers to ensure proactive and transparent client updates
• Manage structured escalation processes to drive timely issue resolution
• Support client education and enablement materials that reinforce confidence throughout migration

Risk Ownership & Reporting

• Maintain a live risk register across technical, operational, and client-specific domains
• Deliver recurring dashboards and executive reporting on platform performance and migration velocity
• Provide structured risk analysis and recommendations to leadership
• Represent ECP in audits, reviews, or client inquiries tied to business continuity or compliance

The Ideal Candidate

You know how to run programs that don't fit neatly in a box. You can manage legacy systems without letting them drift. You build structure where none exists—and you keep teams aligned without relying on authority alone.

You're comfortable in a matrixed environment. You speak the language of Product and Engineering, but you also understand what enterprise public-sector clients expect: clarity, reliability, and follow-through.

You think ahead. You don't just solve today's issue—you anticipate next quarter's risk.

Education & Experience

• Bachelor's degree in Business, Public Administration, Information Technology, or equivalent experience
• 5+ years of experience in SaaS program management, enterprise operations, or customer success
• Demonstrated success managing complex programs or migrations involving legacy systems
• Experience working with public sector procurement environments or large-scale government implementations
• Strong understanding of SaaS product lifecycles, operational risk management, and enterprise client engagement

Nice-to-Have Qualifications

• Experience supporting procurement or sourcing platforms in the public sector
• Familiarity with Euna Procurement (formerly Bonfire), IonWave, or comparable solutions
• Experience designing governance frameworks and cross-functional reporting models

Location:
This position will be hybrid with 3 days/week in our Oakville, ON office. 

Compensation Range: $100,000 - $137,500
We believe in openness, so we publish our range from the start. Where an offer will land depends on your background, strengths, and how you'll contribute to the work ahead.

This role fills an existing vacancy. Euna uses AI responsibly to assist in screening, assessing, or selecting applicants. AI helps us work smarter, but people lead the process.

AI Mindset at Euna Solutions
We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We're looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment—not replace—their expertise.

If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you'll thrive here.

What It's Like to Work at Euna Solutions
At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunities for professional growth and advancement.  

Here are some of the perks that Euna employees enjoy:  

 Competitive wages  
We pay competitive wages and salaries, and we only expect an honest 40-hour week for it.  

 Wellness days  
What's better than a long weekend?  An extra-long weekend Twice a year, Euna employees enjoy an extra day on top of the long weekend An extra day to decompress and spend time doing the things you love.  

 Community Engagement Committee  
At Euna, we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time, gifts and skills.  

Flexible workday  
We understand that what a workday looks like differs by employee and the role requirements. Through our interview process we'll work with you to ensure it's a fit for you and the specific role you're interested in.  

 Benefits  
Ask us for a copy of our health and dental benefits  

 Culture committee  
Celebrate at every occasion with the culture team They make sure that our team's culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun.  
 

About Euna Solutions

Euna Solutions is a leading provider of purpose-built, cloud-based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration. Designed to enhance efficiency, collaboration, and compliance, Euna Solutions supports more than 3,400 organizations across North America in building trust, enabling transparency, and driving community impact. Recognized on Government Technology's GovTech 100 list, Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more, visit    

Please visit our website:  and check out our LinkedIn Pages     

We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferable skills but feel you may be missing a few of the requirements, we encourage you to apply  We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.  

For any inquiries or requests regarding accessibility at Euna Solutions, please email  or call our office at Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.   

Location

Oakville, Ontario (Hybrid)

Department

Professional Services

Employment Type

Full-Time

Minimum Experience

Mid-level