Store Associate

Company Introduction 

T&T Supermarket Inc. was found in 1993 with two stores in BC.  Since then, it has expanded rapidly to become Canada's largest Asian supermarket chain with 29 stores across the country: 13 in Metro Vancouver, 6 in Alberta, and 10 in Ontario (8 in GTA and 1 in Ottawa, 1 in Waterloo).

The Role

Reporting to the Cashier Department Head (or his/her delegates), this position is responsible for providing good service to our customers by building rapport, fulfilling their requests and providing fast and accurate checkout and packing service.

Major Responsibilities:

1. Greet customers by providing good customer service with smile, friendly enthusiasm
2. Maintain shopping baskets and trolleys cleanliness and ensure they are placed in the proper locations
3. Properly put returned merchandises back to sale area; process fresh and frozen goods in a timely manner; prevent and minimize shortage
4. Provide customers with proper packing service (light items on top of heavy items, separation of hot and cold, raw and cooked classification)
5. Create good customer experience via delivering fast and accurate checkout service, prevent possible fraud (PLU # input, Scan merchandise, transaction discrepancies, identify counterfeit / fake cards), if necessary
6. Monitor checkout stations to ensure that they are well-kept and are working appropriately; maintain checkout area cleanliness
7. Keep up to date of product locations within the store and all in-store promotions and activities, so to assist other departments and provide correct response to customers

Other Responsibilities:

1. Record total transactions and accurately calculate total payments received during a time period, if necessary
2. Perform carry out service, assist customers to deliver goods from the store to their cars, if necessary
3. Assist Receiving department when needed
4. Replace, count and replenish consumables and supplies as required by the department
5. Provide good customer service at Customer Service Counter, such as answering phone calls etc.
6. Perform any other duties as assigned by the superior

Attitude Requirements:

1. Demonstrate job commitment, accountable, reliable
2. A good team player, able to collaborate with and assist other colleagues; attention to detail
3. Possess a positive, proactive, self-motivated work attitude
4. Good attendance record, comply with company's rules and regulations

Knowledge, Skills and Ability Requirements:

1. Flexible to work in shifts, especially for evening hours (from 5pm -12am) and weekends
2. Able to stand for a long time and use work related tools in a safe manner
3. Able to communicate in English and Chinese (Cantonese &/or Mandarin) an asset
4. Knowledge of basic work safety, Canadian currencies and essential mathematics
5. Relevant experience in handling cash is preferred

Safety Statement

Safety continues to be T&T Supermarket's top priority. We've established health and safety policies and measures to ensure our Stores, Food Processing & Production Centres and Warehouse & Distribution are as safe as possible.

Benefit

• Staff purchase discount
• Paid annual leave, sick leave, marriage leave and bereavement leave
• Discounted staff meals
• Life and AD&D Insurance

Shift     

• Shift work is required
• Weekday & weekend

T&T Supermarket is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, gender identity, age, veteran status, non-disqualifying physical or mental disability, or any other applicable characteristics protected by law.