49-2026 On-Site worker (SAP) Supervised Access Program CASUAL

    We are currently recruiting a Casual On-Site Worker to join our
Supervised Access Program team. This is an opportunity for a dedicated and
people-focused professional who is passionate about supporting children and
families in a safe, respectful, and child-centered environment. The successful
candidate will thrive in a fast-paced setting, bring strong communication and
problem-solving skills, and demonstrate a commitment to professionalism,
fairness, and teamwork while supporting supervised visits and exchanges.

Location : Ottawa, Office-based. FSO-SFO is
located on the unceded Territory of the Anishinaabe Algonquin Nation

Start date : Immediate

Position : Union

Salary : Level 3  $47,213.49 to $53,042.07

Job ID : Supervised Access Program (SAP) On-Site
Worker Casual

 ABOUT US

Family Services à la
famille Ottawa (FSO-SFO) has been strengthening individuals and families—and,
by extension, the Ottawa community—since 1914. We provide skillful and
compassionate support to help people navigate mental health concerns, parenting
challenges, and family conflict
or violence. Through accessible counselling, support groups, and educational
programs, families increase their knowledge and skills, adopt healthy
strategies, build meaningful connections, and enhance resilience.

We serve individuals
across the lifespan and within all types of family constellations, including
children, youth, transitional-aged youth, adults, seniors, couples, and
families. Our work is grounded in the real needs of clients, the complex
environments they live in, and a strong foundation of clinical and mental
health expertise.

 From Mothercare
during the influenza epidemic of 1917, to
supporting families during post-WWII reintegration, to redefining family therapy to
reflect the diverse realities of "family," FSO-SFO continues to innovate and
evolve in response to the changing needs of our community.

We strive to lead and
convene the best and most promising practices, ensuring our services remain
relevant and impactful. Today, 98% of clients report that working with FSO-SFO
has had a positive impact on their lives.

 As an accredited
non-profit charitable organization,
FSO-SFO is a trusted pillar of the Ottawa community. Our team is united by a
commitment to well-being, belonging, community, accountability, and
client-centered care.

Join us in making a
lasting difference for Ottawa
families.

 ABOUT THE POSITION

Reporting to the Manager of the Family and Community programs, you will be
responsible for monitoring and ensuring coordination of the supervised
visitation and exchange services for the supervised access program.  The program worker supervises visits, ensures
that the program guidelines are respected, assigns volunteer visit monitors to
families, answers questions and concerns from clients and volunteer visit
monitors, defuses potential conflicts, reviews observation notes, and collects
and records program fees.

 Major Responsibilities:

·
Updates
the program line-up prepared by the Program Coordinator; informs clients of any
last-minute changes/cancellations.

·
Ensures
that the visit site and activities are set up and ready for visiting families.

·
Facilitates
the delivery of safe, neutral, child-focused visits and exchanges between
non-custodial parties and their children.

·
Ensure
that all participants respect the program guidelines and service agreements;
intervene as required.

·
Reports
client concerns and requests to the Coordinator.

·
Provides
support to volunteer visit monitors.

·
Supervises
visits of up to two (2) hours when volunteer visit monitors are not available.

·
Orients
new volunteer visit monitors to the visit site and service.

·
Ensure
that the visit site is tidy and supplies are returned to storage at the end of
visits. This includes following safety protocols.

·
Photocopies
and prepares documents as required for program delivery.

·
Collects
program fees, provides clients with receipts, and ensures the receipt book is
up to date.

·
Reviews
all visit observation notes and ensures that they are accurately completed and
filed by the end of the shift.

·
Completes
and files critical incident reports as required; summary to be completed by the
end of the shift.

·
Attends
SAP program staff meetings and mandatory staff training.

·
Administers
client satisfaction and outcome surveys as directed by the Program Director or
Coordinator.

  ABOUT YOU

You have
completed a  High School diploma with
some post-secondary courses in the social services field

·
Two (2) years of related experience.

·
Experience working with diverse populations based on (but not
limited to) culture, race, socio- economic status, gender identity/gender
expression, and sexual orientation.

·
Some understanding and knowledge of child custody and access.

·
Experience and knowledge of child-centered interventions.

·
Some knowledge of intimate partner violence and stressors associated with family separation and conflict.

·
Non-violent Crisis intervention skills.

·
Basic first aid is an asset.

·
Skilled at building rapport with families and children; strong
interpersonal skills.

·
Expertise in problem-solving in a fast-paced service.

·
Skilled at maintaining accurate records.

·
Bilingual (French and English) is preferred

Terms & Conditions

·
Evening and weekends are required.

·
Must pass Vulnerable Sector Check before commencing first shift.

As a condition of hire* all successful candidates will be
required to provide proof of:

Legal entitlement to work permanently in Canada.

Vulnerable Sector Check satisfactory to FSO

* Subject always to FSO's duty to accommodate under the Ontario
Human Rights Code

FSO is committed to employment equity and diversity in the
workplace and welcomes applications from women, members of racialized
groups/visible minorities, Indigenous persons, persons with disabilities,
persons of any sexual orientation, and persons of any gender identity or gender
expression. FSO is committed to ensuring that each individual will have
genuine, open, and unhindered access to employment opportunities. Accommodation
is available for applicants with disabilities throughout the recruitment
process. If you require accommodation for interviews or other meetings, please
let us know.

*While we thank all candidates for their interest, only those
selected for an interview will be contacted*

Please visit our careers page to see more job opportunities