Client Director, Projects

SUMMARY

The Client Director, Projects is accountable for program management and delivery, project delivery, client relationship management, and people leadership for the assigned programs.

KEY DUTIES & RESPONSIBILITIES

For the assigned programs:

Program Management & Delivery

• Accountable for program management and delivery.
• Plans client programs and assigns project management team members to projects within overall program.
• Identifies program risks and develops and implements mitigation and contingency plans.
• Oversees the development and implementation of project plans and budget, and overall execution of project delivery and close-out requirements.
• Accountable for ensuring project management team delivers projects on-time, within budget, specification and scope, and in compliant with all regulatory, environmental, health and safety requirements.
• Accountable for meeting key performance indicators/metrics for programs managed.
• Accountable for ensuring implementation of effective processes to support optimum project delivery.
• Provides input and contributes to strategic plans for programs managed.

Program Financial Management

• Accountable for meeting profitability targets and effective accounts receivable management.  Collaborates with Finance team.

Client Relationship Management

• Develops and maintains effective relationships with clients.  Position level of client representatives with whom this position interacts with include those at the senior management level.
• Accountable for resolving escalated issues from project management team members, managing client expectations, and ensuring client satisfaction.
• Contributes to acquisition of additional businesses.  Continuously engages clients in discussions to understand and anticipate needs.  Identifies and recommends opportunities for additional businesses.

People Leadership

• Accountable for employee-oriented activities including but not limited to employee engagement, development and performance management, hiring and retention, compensation recommendations
• Other duties as assigned.

KNOWLEDGE AND SKILLS

• Community college diploma in architectural technology, construction technology, engineering technology; preferred
• At least 10 years of project management work experience
• Well-developed program management abilities
• Well-developed program budget and financial management abilities
• Well-developed program risk mitigation and management abilities
• Fully developed communication, influence, persuasion and negotiation skills along with ability to influence and negotiate with client representatives at the senior management level
• Skilled at managing client relationships with ability to manage client relationships with representatives at the senior management level
• A high degree of  client service orientation
• Skilled at managing vendor relationships and performance
• People leadership abilities
• Possesses a continuous improvement and quality mindset along with a desire to continuously seek and incorporate best practices and technologies in order to optimize project delivery and deliver value to the client
• Computer proficiency in MS Office applications in particular – MS Project, MS Excel, MS Outlook, along with ability to quickly learn new applications

Licenses and/or Professional Accreditation

One of the following, an asset:

• Project Management Institute Accreditation.
• Program Management Professional Accreditation.
• LEED certification.

This is a regular, full-time position with a salary range of $108,068 - $135,085 per annum. The starting salary will be based on the successful candidate's competencies, including but not limited to experience, education, professional designations and performance related to this role.