Business Analyst 2

The Information Technology Department has an exciting opportunity for a Business Analyst 2 to join the IT Systems & Knowledge team within IT Ops & Infrastructure. Reporting to the Senior Manager, IT Systems & Knowledge, the Business Analyst 2 is responsible for sustaining existing business applications, deploying applications and developing or configuring applications, with a focus on ServiceNow. The Business Analyst interacts with Project Managers and cross-functional project teams, participates in the development of business requirements, business processes and procedures, unit tests and conducts module walkthroughs; coordinates user reviews of configured applications; prepares and maintains a variety of reports and records related to the work; keeps abreast of recent developments in computer techniques and procedures; performs research, information assembly, organization and facilitation of business workshops and related documentation. Performs related work as required.

Qualifications include completion of a university degree at the Bachelor's level in Business Administration, Computer Science Information Systems or a related discipline and sound related experience in business analysis, or an equivalent combination of training and experience. ServiceNow Certified System Administrator and Certified Implementation Specialist certificate are strong assets. Sound related experience as a ServiceNow Developer and experience implementing IT Service Management modules within ServiceNow. Experience managing ServiceNow system configurations, gathering and documenting user and process requirements, developing workflow customizations, UI design, ACL and business rules, and performing quality assurance testing. Prior knowledge and experience with business analysis within a municipal environment, process modeling, cost benefit analysis, change management, and business process re-engineering will be considered an asset. Ability to utilize Agile and Scrum methodology, establish and maintain effective working relationships with a variety of internal and external contacts, and to present proposals in non-technical language. Ability to develop detailed work plans to carry out technological changes; strong analytical, problem solving, and excellent verbal & written communication skills.

Please apply online by February 27, 2026.

Copies of relevant professional certificates, degrees, or tickets will be required at the time of the interview. Please contact People and Culture at if you do not receive a confirmation email within one hour of submitting your application online at We thank all applicants for their interest; however, only those considered for an interview will be contacted.

We respectfully acknowledge that the City of Burnaby is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), səlilwətaɬ (Tsleil-Waututh), and kʷikʷəƛ̓əm Peoples (Kwikwetlem). Each Nation has distinct histories and distinct traditional territories that fully or partially encompass the city. We encourage you to learn more about the Host Nations whose ancestors have occupied and used these lands, including parts of present-day Burnaby, for thousands of years. We are grateful to be on this territory as we dedicate ourselves to creating an inclusive and diverse workforce that reflects our vibrant community and welcomes applicants of all backgrounds, genders, ages, ethnicities, abilities, sexual orientations, and life experiences.