À propos
Company: Novata Solutions
Location: Remote
Employment Type: Full-time
Reports to: Sales Director / Leadership Team
Role Purpose
The Sales Support (Coordinator) is responsible for supporting Novata Solutions' sales function by managing sales administration, coordinating bid and proposal activity, maintaining CRM hygiene, assisting with client communications, and ensuring internal teams have the information required to progress opportunities efficiently. This role is central to improving sales velocity, consistency, quality, and governance across the end-to-end sales pipeline.
This position suits a highly organised, detail-focused professional who is confident working across multiple stakeholders, deadlines, and competing priorities in a client-facing technology services environment.
Key Responsibilities
Sales Administration & Coordination
The Sales Support Coordinator will:
Provide administrative support to the Sales Director and broader commercial team.
Coordinate opportunity tracking, documentation, and internal alignment to ensure actions are followed through.
Maintain structured and consistent records for proposals, client communications, and project collateral.
Support scheduling of client meetings, internal bid workshops, solution briefings, and follow-up actions.
Tender, Proposal & Quote Support
The role includes supporting proposal and tender execution by:
Coordinating bid timelines, internal inputs, and required artefacts (scope, pricing, service description, implementation approach).
Producing and formatting proposal documents, scope of works, statements of work (SoW), and supporting schedules.
Maintaining proposal templates and ensuring brand consistency and quality of submissions.
Coordinating subcontractor and partner inputs where required.
Ensuring governance and approval workflows are followed (version control, sign-off, pricing review).
CRM & Pipeline Management
The role will support the organisation's sales operations by:
Keeping the CRM current with accurate opportunity stages, values, probabilities, and expected close dates.
Logging sales activities, next actions, and client interaction history.
Producing sales pipeline and performance reporting for leadership review.
Supporting continuous improvement of sales processes and CRM usage standards.
Client Communications & Follow-Up
In support of customer experience and consistent engagement, the Sales Support Coordinator will:
Assist with drafting and issuing client-facing follow-up emails and meeting summaries.
Coordinate delivery of capability statements, case studies, and supporting collateral to prospects.
Support onboarding processes for new customers once a proposal is accepted (handover preparation).
Commercial & Operational Support
The role will also contribute to broader operational efficiency by:
Supporting document control and record keeping aligned with ISO-style governance expectations.
Assisting with internal sales playbooks, service catalogues, and reusable proposal components.
Liaising with delivery teams to obtain inputs into proposals (technical approach, assumptions, estimates).
Supporting basic research activities such as account profiling and market sector analysis where required.
Required Skills and Experience
Previous experience in a Sales Support, Sales Administrator, Proposal Coordinator, or Bid Support role (professional services or technology preferred).
Strong written communication skills and ability to produce clear, high-quality documents.
High attention to detail, particularly with formatting, version control, and accuracy of commercial information.
Strong time management and ability to manage multiple priorities and deadlines.
Competent with Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, SharePoint).
Comfortable dealing with internal stakeholders (technical teams, delivery leads, leadership) and external clients.
Desirable Experience
Experience supporting tenders, RFx responses, and formal procurement processes (government or enterprise).
Familiarity with Microsoft cloud services and terminology (Microsoft 365, Azure, Power Platform, Dynamics 365).
Experience using CRM platforms (e.g., HubSpot, Dynamics 365 Sales, Zoho, Salesforce).
Exposure to managed services, consulting, software development, or cloud migration projects.
Understanding of documentation standards, governance, or quality management processes.
Personal Attributes
Highly organised and process-driven with a strong sense of accountability.
Professional, discreet, and confident working with commercially sensitive information.
Calm under pressure with a practical, solutions-oriented mindset.
Strong initiative and willingness to support a fast-moving team environment.
Client-first attitude and commitment to quality outcomes.
What Success Looks Like in This Role
Sales opportunities are consistently updated, tracked, and progressed with minimal leakage or missed follow-ups.
Proposals and quotes are produced faster, to a higher standard, and with improved internal governance.
Leadership has clear visibility of pipeline health and next actions.
Clients experience responsive, professional engagement and well-managed communication.
Sales delivery handover is clean, structured, and sets projects up for success.
About Novata Solutions
Novata Solutions is an Australian technology consultancy and managed services provider delivering modern cloud, application, and data solutions. We specialise in Microsoft 365, Azure, Power Platform, Dynamics 365, integration, automation, and managed services. Our team works with government, aged care, and enterprise customers to modernise platforms, strengthen governance, and improve operational outcomes.
Contract duration of more than 6 months. with 40 hours per week.
Mandatory skills: Email Communication, Administrative Support, Data Entry, Communications, Price & Quote Negotiation, B2B Marketing, Tech & IT, Microsoft Dynamics 365, Business with 10-99 Employees
Compétences linguistiques
- English
Avis aux utilisateurs
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