Sr. Leader Operational Optimization

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.  

At Aviva Canada , we put people first, our employees, our customers, and our communities. We're proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We're not just about insurance; we're about making a real difference by protecting what matters most. 

We're looking for a strategic and data‑driven leader to strengthen the way our Commercial Insurance business uses operational insights, performance metrics, and workflow optimization to deliver exceptional customer and broker outcomes.

In this role, you will modernize how we leverage Management Information (MI), improve underwriting workflows, and support leaders across Aviva Business Insurance in making clearer, smarter, insight‑driven decisions. You will partner with senior leaders, lead cross‑functional problem solving, and drive operational excellence across the organization.

Operational Strategy & Optimization

• Lead the execution of operational optimization initiatives aligned with business and strategic priorities.

• Identify, prioritize, and solve systemic workflow issues impacting customer and broker experience.

• Drive the development of efficient processes, ways of working, and measurement practices.

Insights, Data & Reporting

• Strengthen organizational capability to use MI, performance insights, and operational data to inform decisions.

• Improve accessibility, usability, and adoption of operational insights through Qlik and other BI tools.

• Translate data into actionable insights supporting underwriting, operational leaders, and strategic roadmaps.

• Standardize reporting practices across Commercial Insurance to support governance, workflow optimization, and resource planning.

Leadership, Coaching & Stakeholder Engagement

• Influence senior leaders (AVP+) and support execution across complex operational environments.

• Coach teams and leaders on data literacy, insight interpretation, and performance‑driven action planning.

• Maintain strong stakeholder engagement across Underwriting, Central Operations, Strategy, Enablement, Finance, IT, and Data teams.

Change Delivery & Technology Enablement

• Support operational readiness and minimize business disruption during major initiatives.

• Optimize and sustain key operational technologies introduced through the Operational Effectiveness team.

• Support automation, upskilling programs, and underwriting modernization work using insight‑driven validation and opportunity sizing.

• 5+ years in operations, transformation, or optimization roles

• Undergraduate degree or equivalent experience

• CIP/FCIP or analytics‑related training (assets)

• Experience using MI, performance insights, or BI tools (Qlik, PowerQuery)

• Strong communication, presentation, and stakeholder‑management skills

• Proven ability to influence senior leaders and drive change

• Strong analytical capability and comfort with operational data

• Solid understanding of underwriting workflows and operational processes

• Excellent problem‑solving, prioritization, and project management skills

• Ability to coach teams in data literacy and performance management

• High professionalism, urgency, and ability to thrive in fast‑paced environments

•The salary band for this position ranges from $120,000 to $140,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

•Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities. 

• Hybrid flexible work model .

• Outstanding career development opportunities.

• We'll support your professional development education.

• Competitive vacation package with the option to purchase 5 extra days off per year. 

• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion. 

• Corporate wellness programs to support our employees' physical and mental health. 

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted internally & externally. 
 
Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.