Banquet Manager

Position Summary:

Reporting to the GCT Director of Food & Beverage, the Food & Beverage Manager (Outlet) is responsible for the overall planning, execution, and performance of all banquet and catering operations at Great Canadian Casino Resort and Pickering Casino Resort. This role owns guest experience, service standards, operational execution, labor management, and financial results for meetings, conferences, VIP events, and special functions in a casino/hotel environment. The Food & Beverage Manager (Outlet) leads banquet leadership and frontline teams and ensures flawless execution, strong client satisfaction, and full regulatory and company compliance.

Key Accountabilities:

Operational Leadership

• Own all banquet and catering operations including set-up, service execution, and tear-down.
• Ensure consistent, high-quality guest experience for all events and functions.
• Lead daily and event-specific operational planning meetings.
• Ensure room sets, timelines, and service flows are executed to standard.
• Lead execution of VIP events, Player Development events, and special activations.

Service Standards & Compliance

• Ensure all service is delivered to brand standards and guest expectations.
• Ensure compliance with all health & safety, food safety, and responsible alcohol service requirements.
• Ensure all team members are properly trained and certified as required.
• Own incident response, documentation, and follow-up.

People Leadership

• Lead, develop, and performance-manage banquet supervisors and frontline teams.
• Build strong training plans and succession pipelines.
• Partner with HR and Labour Relations in a unionized environment.
• Build schedules and staffing plans aligned to event volumes and service standards.
• Drive a culture of professionalism, accountability, and guest-first service.

Financial & Business Management

• Own banquet labor productivity, controllable costs, and event profitability.
• Partner with Sales/Catering on pricing, menus, and service models.
• Ensure accurate forecasting, staffing plans, and post-event reviews.
• Identify opportunities to improve efficiency, service quality, and profitability.

Systems & Process

• Ensure strong execution of event management systems, POS, and internal planning tools.
• Build and enforce SOPs for banquet operations and service execution.
• Partner with Culinary, Sales, Finance, and Operations on continuous improvement.

Stakeholder Management

• Work closely with Culinary, Sales, Player Development, Hotel, and Operations.
• Act as the operational owner for client and internal stakeholder satisfaction.
• Represent Banquets in cross-functional planning meetings.

Education and Qualifications:

• Post Secondary hospitality or hotel education or suitable combination of education and experience Minimum 2 years F&B management experience
• Food Safety Certificate
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• Computer literacy in MS Office, POS experience
• Ability to successfully obtain a Gaming License

Who we are

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What's in it for you? 

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success
• We provide you with the tools and technology needed to delight your clients
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical "corporate" job. We work hard and we have fun

The only thing we don't play games with…..is your career

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment