Driver Onboarding Coordinator

As a Driver Onboarding Coordinator, you will play a key role in creating a positive and seamless experience for new Drivers and Owner‑Operators joining Bison. In this fast‑paced role, you'll support the Driver Recruitment team by coordinating pre‑hire requirements, preparing candidates for onboarding, and leading key components of our weekly Driver orientation. You'll also act as a first point of contact for new and existing Drivers, ensuring they receive timely support, clear communication, and an exceptional experience throughout their journey with Bison.

Specific Responsibilities include:

• Organize and administer the weekly new Driver orientation and onboarding process including, but not limited to:
  • Lead sessions and terminal tour on first day of new Driver orientation.
  • Gather paperwork, identification, and documentation from new Drivers.
  • Assist Drivers with logging into required systems during orientation.
  • Update orientation presentation/documents as required.
• Work with the Driver Recruiting Team to ensure that the company is provided with adequate quality and quantity of Company Drivers and Owner-Operators including:
  • Ensure potential Drivers receive appropriate Driver packages, follow-up is made, and activity documented.
  • Support all pre-onboard and pre-qualification activities that may be necessary in determining Driver eligibility.
  • Pre-screen walk-in and phone inquiries by Driver applicants.
  • Review applications and ensure all required documents are completed.
  • Complete reference checks, and either recommending or declining applicants.
  • Support management of Workday postings and internal application process.
  • Support sourcing and recruitment strategies through calling, networking, and direct recruiting efforts.
  • Assist with the creation of engaging digital/social media content and other communication assets.
  • Track and report on career site traffic and applicant engagement metrics.
  • Stay up to date with digital marketing trends and best practices.
  • Conduct competitor analysis and market research.
• Compile and report Driver engagement data to identify trends and create process improvements.
  • Complete Driver engagement calls.
  • Share applicable feedback to the appropriate parties to ensure the Drivers' concerns are addressed.
• Engage in other projects and activities as necessary and as assigned. 

Our Ideal Candidate will possess:

• 2 years of administrative experience in a high-volume capacity.
• 2 years of experience in a customer service-related industry.
• 1-2 years working in the transportation industry would be an asset.
• Diploma in Business Administration, Marketing or Human Resources would be an asset.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Excellent interpersonal skills.
• Excellent organizational and time management skills.
• Strong attention to detail.
• Strong creative thinking and problem-solving abilities.
• Proven ability to work well in an extremely fast paced environment.
• Experience in a digital marketing role would be an asset.
• Passion for digital marketing and staying current with industry trends.
• Experience with Workday would be an asset.
• Excellent PC skills – including Excel, Power point, Word, etc.

This job is classified under NOC Code: 14100.

Why Bison:
•    Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
•    Dispersed work environments that promote a healthy work-life balance
•    Meaningful and impactful work and projects with an essential service provider
•    Join our engaging Wellness Program & extracurricular sports teams

About Bison:    
•    Celebrating over 50 years in Business
•    Active in giving back through Corporate Social Responsibility and Charitable Giving
•    Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace.