Administrator, People Operations

Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money. 
 
We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.
 
At QFG, we have a culture of innovation where technology serves people—both our team and our customers. We see AI as a collaborative and transformative enabler, and we are seeking forward-thinking individuals who can effectively integrate it into their daily work. The ideal candidate will be a catalyst for change, helping us use AI to create a more efficient and rewarding employee experience while also developing cutting-edge solutions that delight and serve our customers. Join us in shaping a future where AI empowers our team to do their best work and helps us deliver unparalleled customer experiences. 

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.

What's in it for you as an employee of QFG?

• Health & wellbeing resources and programs 

• Paid vacation, personal, and sick days for work-life balance

• Competitive compensation and benefits packages

• Work-life balance in a hybrid environment with at least 3 days in office

• Career growth and development opportunities

• Opportunities to contribute to community causes

• Work with diverse team members in an inclusive and collaborative environment

This job posting is for an existing vacancy. 

We're looking for our next Administrator, People Operations. Could It Be You?

The Administrator, People Operations will play a critical role in coordinating People and Culture Services at Questrade Financial Group (QFG) and the day to day administration needs of the team.

The Administrator, People Operations will support People and Culture programs and participate in committees and special project teams as required.

Need more details? Keep reading…

In this role, responsibilities include but are not limited to: 

• Oversee and champion the new hire on-boarding process by gathering new hire documentation, ensuring accuracy and liaising with payroll and hiring managers to ensure new hires are properly set up in the payroll/HR system in a timely and efficient manner. 

• Conduct the weekly new hire HR orientation for all new hires and act as the main point of contact for new hire inquiries.

• Ensure all new hires and hiring managers have a smooth and positive experience.  

• Facilitate BackCheck for each new hires

• Operate with a sense of urgency and make recommendations for process improvement

• Draft documentation for employee change requests (transfers, promotions, secondments, amendments, etc.) and communicate changes with relevant departments to ensure employee information is updated properly (payroll, IT, etc.), when required.

• Provide support to ensure all People and Culture related systems are up to date for any new hire, transfer, promotion changes etc. (Ceridian, QuestStars, ADP, etc.)

• Track end dates of secondments, fixed term contracts and contractor agreements and follow up with hiring managers as needed when expiry approaches. Assist with preparing extension letters when required.

• Track work permit end dates and follow up when required to ensure accurate information is on file.

• Oversee and administer the Leave of Absence process

• Responsible for employee verifications and employment letters

• Build strong relationships and provide support to HRBPs in an advisory capacity on various P&C related matters

• Maintain accurate and organized personnel files

• Update internal Google site with relevant People and Culture material as needed

• Oversee and administer the Rewards & Recognition program

• Act as backup to People and Culture team members when required 

• Assist in planning, research, execution, and tracking of various projects within People and Culture

• Promote best practices, share ideas and information to ensure consistency with Questrade's processes and procedures

• Provide People and Culture administrative support to Questrade Financial Group.

• Other ad-hoc duties as required

So are YOU our next Administrator, People Operations? You are if you…

• Have 1-2 years of HR and / or administrative experience. 

• Have a Diploma or Degree in Human Resources or a related field.

• Have a customer service background, and understand the importance of the employee experience

• Have exceptional interpersonal skills, excellent oral and written skills

• Have strong interpersonal skills and comfortable interacting with staff and managers in a professional manner

• Have strong attention to detail and the ability to take ownership of tasks

• Have excellent problem solving skills and takes initiative to provide creative recommendations

• Take a collaborative and proactive approach

• Act with a sense of urgency

• Are a creative thinker with the ability to think outside the box

• Have an ability to show empathy while maintaining adherence to policies and procedures

• Are comfortable with technology, including Google Suite and Microsoft Office (particularly Excel)

Additional kudos if you…

• Are working towards the CHRP designation

Compensation Information:

• Base salary range: $41,000 - $55,000

• The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.

Sounds like you? Click below to apply

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At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us. 

Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review. 

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.