Card Supplier Analyst

Job Description

What is the opportunity?

RBC Cards & Loyalty Supplier Operations is hiring a Card Supplier Analyst.   You will be responsible for the analysis, facilitation, documentation and support of Credit Cards Supplier Systems and related interfaces for assigned projects, assignments and initiatives. You will also act as a resource to cross functional stakeholder teams for small to large-scale projects/initiatives and have a clear focus on RBC Vision and Values, while attaining specific business strategies and an enhanced client experience through ongoing efficiency and effectiveness.

Please Note: This is an in-office opportunity for applicants within commuting distance to the 88 Queen's Quay Toronto office location.

What will you do?

• Investigate and analyze processes and systems, ensuring traceability of requirements to deliverables
• Partner with stakeholders, Subject Matter Experts and Cards partners to create and translate business requirements and user stories into functional/technical/systems use cases for implementation
• Define scope and deliverables to align with stakeholder expectations and recommend business solutions that satisfy sponsor/stakeholder needs, continually exploring and assessing options for value-add to clients
• With defined requirements, create project request documents and option parameter changes
• Effectively communicate and function as a liaison between stakeholders, cross-functional teams, vendors and the project team to strengthen relationships and collaborate to get things done
• Define acceptance criteria, help the Cards Supplier QE team with test cases/test data, review defects arising from testing and work with stakeholders to resolve them, identify risks/issues and recommend mitigation strategies
• Research project related resources, vendor portals and project documentation to learn new processes and apply learning to current projects
• Apply an end-to-end methodology approach and seek out organization knowledge to understand and help create innovative solutions to improve methods and get work done

What you need to succeed:

Must have

• Experience working on projects implementing applications for business users, and working with complex systems and layered problem solving
• Strong interpersonal and communication (verbal & written) skills
• Proven analytical capabilities
• Research expertise and interested in learning new concepts in an extremely dynamic and fast-paced environment
• Advanced proficiency in using Microsoft Excel and Word
• Experience in database query for research

Nice-to-have

• Experience working with TS2 operating system and options, Subject Matter expertise for overall functionality for FIS Total Issuing Solutions applications (TS2, CCSA, TLP)
• End to end project experience working in waterfall, iterative and/or agile teams
• Knowledge of Cards & Payments programs, processes and applications
• Previous experience as a business or systems analyst
• Experience with SQL tools, LSS, IT methodologies, change management, audit requirements, Change Request, Root Cause analysis,
• Degree in Business, Finance or related discipline

Job Skills

Additional Job Details

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Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

I nclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.