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IT Analyst 1 - Inbound, DO Hardware
Heartland Dental
- United States
- United States
À propos
Req ID:
113891
Supported Practice:
Heartland Dental
Category:
Information Technology
Location:
Heartland Dental, Chicago, IL 60601
Position Summary:
IT Analyst 1
- Inbound
, DO Hardware
Are you passionate about technology and enjoy solving problems in a fast-paced, customer-focused environment
?
Join our team as an IT
Analyst 1 - Inbound (DO Hardware) where
you'll
provide r
emote
assist
ance
to
dental team members
, troubleshooting a variety of
IT
systems including
software, hardware, network
s,
and digital imaging systems.
You'll
serve as a key point of contact for technical inquiries, document and manage service desk tickets, and ensure issues are resolved
or escalated efficiently.
Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in 1,900+ dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the clinical leaders of their practice, retain full clinical autonomy, and establish their own care philosophies. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and patient experiences.
This position reports to IT Dental Office Support Manager
or Supervisor.
Below is an overview of the duties and responsibilities associated with this position:
Answer inbound phone calls
and provide prompt, effective support Respond to electronic requests from customers
in a timely manner Implement and support services for Microsoft related technologies: Windows Server, Windows
workstation OS
, Microsoft Office, etc. Implement system solutions for supported offices using technologies that meet their needs Implement and support disaster recovery solutions
to ensure business continuity Provide t
echnical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security Provide r
emote access solution implementation and support Maintain s
ystem documentation
, including regular
system reviews and recommendations. Troubleshoot
and resolve
computer hardware and software issues Track
and
monitor
status of inquiries
, collaborating
with
appropriate
resource
s
to
facilitate
resolution Document and escalate
complex issues
as n
eeded to higher-level support teams Train end users on computer and application usage Provide remote technical support to dental office team members Perform s
oftware installations
and upgrades to ensure compatibility and functionality Maint
ain
and upgrad
e
computer systems,
practice management software, digital imaging software and digital imaging devices Participate in a r
otational on-call providing support until 8PM Monday-Friday and Saturday
mornings Meet or exceed documented KPIs Other projects as assigned
Minimum
Requirements:
Strong computer skills, including experience with Microsoft Office 1+ years' experience in troubleshooting hardware systems over the phone Strong organizational skills,
accuracy
and attention to detail Ability to work well under pressure and prioritize multiple tasks Strong verbal and written communication skills High level
of maturity, personal initiative, and sound judgment
with the
a
bility to interact with co-workers in a collegial manner to
accomplish
common tasks. Attendance and punctuality are essential Practical customer service skills
,
demonstrating
the ability to manage customer inquiries and deliver exceptional service
Desired Experience
Completion of associates degree in IT field Active Directory experience Familiarity with Azure Computer networking experience
Physical Requirements:
Able to perform essential duties satisfactorily with or without reasonable accommodation; reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties of the position. Able to sit at a desk for prolonged periods and work on a computer. Able to
lift up
to 15 pounds at times.
We put our people first at Heartland Dental, and that shows in our generous benefits package.
Company
retains
the sole discretion to change the duties of the position at any time.
We provide all employees and applicants for
employment
the protections of federal, state, and local laws affording equal opportunity in employment.
Compétences linguistiques
- English
Avis aux utilisateurs
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