Operations Support Coordinator

WHO WE ARE
Spence is proudly a Canadian-founded Company. Starting out in 1978 in Vancouver, BC we have a 46+ year history playing a small role in many Canadians happily ever after.

We're proud to create unforgettable experiences for our customers by taking them through the Spence Experience.

Our people are the center stone of our business, who bring our vision to life for every customer, every day.

We're committed to fostering a culture where our people are empowered to be as successful as possible, and are provided with all the necessary tools, resources and support to create and live the life they love  

WHAT WE OFFER

• Attractive compensation packages
• Extended Health Benefits after probationary period
• Amazing employee, friends & family discounts on our products
• Special gifts to celebrate employee work anniversaries, birthdays, and personal milestones
• Team building events and activities
• Continuous on the job training, support and mentorship

About the Role

We are seeking a highly organized and detail-oriented Operations Support Coordinator to join our team in Vancouver, BC head office. This part-time, in-office role (3 days per week) plays a key part in supporting our retail operations by ensuring smooth administrative processes, accurate reporting, and efficient coordination between head office and stores.

This person will be working closely with the Operations Process Specialist to support business needs, improve workflows, and ensure operational consistency

This position is ideal for someone who thrives in a fast-paced retail environment, enjoys working behind the scenes to keep operations running seamlessly, and takes pride in accuracy and organization.

This is a temporary 10-month contract position to provide leave coverage support, with the potential of extension.

Key Responsibilities

Online Order Management & Customer Support

• Process and manage online orders accurately and efficiently
• Monitor, respond to, and manage the online orders inbox, ensuring timely communication and follow-up
• Coordinate with stores and internal teams to support order fulfillment
• Troubleshoot order-related issues and provide administrative support as needed

Store Support Administration

• Perform day-to-day administrative tasks related to retail store operations
• Act as a liaison between head office and stores for operational support
• Maintain organized records and documentation

Store Supplies Coordination

• Support stores in reviewing, managing, and ordering supplies, including:
• Office supplies
• Sales tools and materials
• Packaging supplies
• Monitor usage and help maintain appropriate inventory levels
• Coordinate with vendors when necessary

Reporting & Tracker Management

• Review and compile trackers related to Diamond Consultant activities
• Conduct regular audits of discounts to ensure compliance with company policies
• Ensure data accuracy, consistency, and proper documentation
• Identify discrepancies and follow up with stores as needed

Invoice Review & Approval

• Review and approve store-related invoices
• Ensure invoices align with budgets and company policies
• Follow up on discrepancies and maintain accurate financial records

Qualifications

• 1–3 years of administrative, retail operations, or office coordination experience
• Strong attention to detail and organizational skills
• Comfortable working with spreadsheets and tracking tools (Excel/Google Sheets)
• Ability to manage multiple priorities and meet deadlines
• Strong communication skills and a collaborative mindset
• Experience in retail or multi-location environments is an asset

What We're Looking For

• Highly organized and proactive
• Analytical and detail-focused
• Comfortable working independently while supporting a broader team
• Professional, reliable, and solutions-oriented

Compensation

The pay range for this position is $24 - $26 per hour. Pay ranges are established based on work location and market standards for the applicable position. The successful candidates starting pay rate will be determined based on job-related skills, experience, and qualifications.