À propos
This role will require approximately 1–3 hours per day, 5–7 days per week.
Responsibilities:
Respond to customer emails in a professional, friendly tone
Handle order status inquiries, shipping updates, refunds, and basic troubleshooting
Manage disputes and chargeback-related communication
Use Shopify to check order details
Track customer conversations and ensure no emails go unanswered
Escalate serious issues when needed
Tools We Use:
Shopify
Gmail
ParcelPanel (or tracking platforms)
Ideal Candidate:
Previous experience in Shopify or e-commerce support
Familiar with order tracking and handling shipping delays
Calm and professional when dealing with frustrated customers
Detail-oriented and organized
Available daily for consistent coverage
Expectations:
All emails answered within 24 hours (preferably same day)
Maintain brand voice (friendly, reassuring, professional)
Follow pre-written templates but also think independently when needed
Bonus:
Experience handling chargebacks
Experience with subscription products
Experience with international shipping support
This is a long-term position for the right person. We are growing quickly and want someone who can grow with us.
Please include:
Your experience with Shopify
Examples of customer support work you've done
Your availability (time zone + hours available daily)
Contract duration of more than 6 months. with 30 hours per week.
Mandatory skills: Email Support, Customer Support, Customer Service, Order Tracking, Email Communication, Inbound Inquiry, Shopify
Compétences linguistiques
- English
Avis aux utilisateurs
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