Laundry Manager

Laundry Manager

Canmore, Alberta

About Basecamp Resorts & Everwild

Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home. 

Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality.  

Why Work for Us? 

• Discretionary bonus scheme
• Group health benefits plan (Dental, Vision, Paramedical, and more) 
• Generous staff discounts at all our properties
• Family and friends discount at Basecamp properties
• Free access to the Everwild Nordic Spa
• Discounts on food & beverage at Rhythm & Howl
• Company paid staff events.
• Room for advancement in our growing company
• Be part of western Canada's fastest-growing hospitality brand
• A hands-on people focused Basecamp culture

Position Overview 

We are looking for a full-time/permanent Laundry Manager to work closely with the Regional General Manager. The Laundry Manager is responsible for overseeing the safe, reliable service delivery to all internal properties; manages labour, supplies, and operating costs; upholds linen quality and turnaround standards; and builds the people, processes, and capacity required to scale as the portfolio grows.

Location: Canmore

Shifts: Full-time, permanent

Wage: $55, $60,000.00

Start date: ASAP

Key Responsibilities

PEOPLE LEADERSHIP & CULTURE

Standard: Build a high‑performance, safety‑first team that reliably meets service levels while living the Basecamp brand and values.

• Recruit, onboard, and develop laundry staff; set clear expectations and provide regular coaching and feedback.
• Design and maintain an effective staffing model (day/evening/overnight) aligned to demand and budget.
• Lead scheduling, time/attendance oversight, and labour management, including OT approvals within budget.
• Uphold policies and procedures consistently; address performance and conduct issues promptly and fairly.
• Champion engagement, recognition, and a respectful workplace.

OPERATIONS & PRODUCTION

Standard: Deliver consistent, efficient production that meets internal customer needs for speed, quality, and reliability.

• Plan daily/weekly production, balancing capacity, turnaround targets, and quality standards.
• Optimize workflows for a manual environment (loading/unloading, drying, stain treatment, folding, staging).
• Monitor throughput, backlogs, and bottlenecks; reallocate labour and re-sequence work as needed.
• Maintain accurate documentation and SOPs for all key processes.

QUALITY & SERVICE DELIVERY

Standard: Achieve and maintain linen quality standards with minimal rewash, loss, or damage while providing responsive service to hotels and spas.

• Set and enforce linen quality criteria by product type (sheets, terry, robes, spa).
• Track and reduce rewash rates; implement corrective actions for chemical, soil, or process issues.
• Minimize lost/damaged items through effective handling, counting, and reconciliation practices.
• Maintain strong relationships with internal GMs/Housekeeping/Spa leaders; resolve service issues quickly.

HEALTH, SAFETY & COMPLIANCE

Standard: Operate a safe, compliant facility that meets or exceeds all workplace and environmental requirements.

• Lead WHMIS, PPE usage, safe work practices, and incident reporting; conduct regular safety huddles.
• Keep the facility clean, organized, and hazard‑free; enforce lockout/tagout and safe equipment use.
• Coordinate training and records to meet Alberta OHS and company standards.

INVENTORY, COST CONTROL & ASSET STEWARDSHIP

Standard: Control labour and supply costs while ensuring materials availability and asset longevity.

• Manage inventory for linens, chemicals, and consumables; maintain accurate counts and reorder points.
• Control spend on chemicals/supplies and track labour hours/OT against budget.
• Track linen loss/damage and drive reduction initiatives.
• Maintain vendor relationships (suppliers, utilities, environmental services) and ensure value for money.

MAINTENANCE & CONTINUOUS IMPROVEMENT

Standard: Maximize equipment uptime and drive scalable improvements to support expansion.

• Coordinate preventive maintenance with the Maintenance Manager; schedule downtime to minimize impact.
• Liaise with OEMs/technicians for repairs; maintain service logs and parts records.
• Monitor downtime and root causes; implement corrective and preventive actions.
• Lead small‑scale process and layout improvements to increase capacity, safety, and quality.

Requirements

• Minimum of 2 years management experience, preferably within hospitality, commercial laundry, or a related operational environment
• Demonstrated experience leading teams in a hands‑on, production‑based setting
• Working knowledge of commercial laundry operations, textile care, stain treatment, and workflow optimization
• Strong understanding of labour planning, scheduling, and cost control
• Mechanical aptitude and basic equipment knowledge considered an asset
• Solid computer skills (Microsoft Outlook, Excel, Word)
• Knowledge of workplace health and safety practices; WHMIS required
• Ability to work independently, prioritize effectively, and make sound operational decisions
• Preferred certifications (training available if not held): WHMIS, First Aid, Alberta OHS training

Basecamp Resorts is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at  to discuss your needs confidentially.