Superuser and At-the-Elbow Support Coordinator, HIS

One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of world-class health care inspired by our people and communities.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today

Osler is driven by a strategic Vision to go beyond for our people and communities. As part of this commitment, we are embarking on an exciting digital transformation to implement a new, modernized hospital information system (HIS). Our dedicated HIS team will collaborate closely with our trusted HIS vendor (Epic) and internal subject matter experts to develop a fully functional system that will empower us to deliver exceptional care and services.

The Super User/At-the-Elbow Support Coordinator is responsible for planning and coordinating Super User schedules to support go-live activities. This role is part of the HIS project structure and reports to the Manager, Digital Health Transformation, working in close partnership with operational leadership, the Manager, Training. The position supports the Super User program by maintaining an accurate roster, ensuring appropriate coverage by role and area, and coordinating Super User recruitment, onboarding, offboarding and role expectations. The incumbent collaborates closely with Project Unify and operational leaders to support shift schedules, facilitates monthly Super User meetings, maintains centralized resources, and coordinates go-live support models. The role also provides escalation support and assists with issue identification, escalation and resolution during go-live and stabilization periods.

Accountabilities:

• Allocates, calls and schedules superuser and at the elbow staff in accordance with the unit operational requirements, standardized processes, policies and procedures
• Works in a time sensitive and deadline driven environment
• Works with multiple stakeholders to manage an effective schedule, through the use of a computerized schedule system
• Participate in an on-call rotation to provide 24/7 support
• Work extended hours (days, evenings, nights, weekends) as required
• Maintain an accurate Super User roster
• Ensure appropriate Super User coverage by role and area, referencing recommended volumes
• Coordinate Super User back-filling after staff departures and onboard new Super Users by assisting to coordinate training, providing tools and scheduling
• Schedule monthly Super User meetings, meetings, track attendance and post materials
• Maintain a centralized SharePoint repository and ensure access for all Super Users
• Partner with the Training Manager and operational leaders to integrate Super Users into ongoing training
• Coordinate the Super User go-live support model and scheduling
• Support issue identification, escalation and resolution during go-live and stabilization

• College certificate/diploma in business administration, human resources or related field required
• A minimum of three years recent experience in a scheduling environment, preferably in health care
• Experience with computerized scheduling and timekeeping systems is required; previous experience with Dimensions is preferred
• Previous experience scheduling staff is preferred
• Must possess an understanding of scheduling best practices, HR policies and collective agreements
• Strong understanding of hospital workflows in either clinical or non-clinical areas is an asset
• Demonstrated critical thinking skills, strong organizational skills coupled with well-developed written and verbal communication skills is required
• Demonstrated proficiency working with Microsoft Enterprise applications (i.e. Visio, Word, Excel, PowerPoint, Outlook, SharePoint, OneNote) is required
• Ability to learn new software and systems, demonstrating technical aptitude
• Ability to work in an agile environment to deliver an HIS that meets end user needs
• Ability to work independently and in collaboration with a team to meet project milestones and ensure successful project delivery
• Ability to analyze user requirements and come up with creative solutions to meet end user needs
• Ability and willingness to support project success in a manner that goes beyond completion of assigned tasks
• Excellent problem solving and prioritization skills needed, as well as strong attention to detail
• Demonstrated ability to handle multiple priorities within a dynamic, fast-paced work environment
• Provide back-up support and escalation assistance as needed
• Must demonstrate Osler's Values of Respect, Excellence, Service, Compassion, Innovation and Collaboration

Hours: Currently days (subject to change in accordance with operational requirements)

Salary Range: $62, $77,532.00

Application deadline: February 26, 2026

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Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at (email protected).

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.