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Strategy and Operations Manager
Uber
- Toronto, Ontario, Canada
- Toronto, Ontario, Canada
À propos
Uber Eats is a three-sided marketplace-Eaters, Merchants, and Couriers-and our team's job is to ensure all three sides grow in harmony. We are looking for high-caliber Strategy & Operations Managers to join our Canada team. In this role, you will own a core pillar of our marketplace (Eater, Merchant, or Courier/Marketplace) and lead the strategy for how that segment interacts with our platform.
Whether you are optimizing eater retention, merchant profitability, or courier marketplace reliability, you will be the "CEO" of your business area. You will sit at the intersection of product and operations, using data to solve complex problems and executing at scale to fundamentally change how Canadians eat and shop.
What You'll Do
Strategic Roadmap: Own the end-to-end strategy for your marketplace segment, identifying growth opportunities and building the operational playbooks to capture them
Marketplace Optimization & Pricing: Manage the strategic deployment of incentives, pricing levers, and promotional spend, analyzing elasticity to balance growth with sustainable unit economics
Performance Management: Own the core KPIs for your business area (e.g., LTV, Churn, Reliability, or Take Rate) and drive "quantum leap" improvements in performance
Experimentation & Analysis: Design and execute rigorous A/B experiments to optimize marketplace behavior, using data to decide whether to pivot, kill, or scale initiatives
Product-Ops Bridge: Partner with Global Product teams to launch and localize new features in the Canadian market, ensuring they meet the unique needs of our local ecosystem
Cross-Functional Leadership: Collaborate with Marketing, Sales, Finance, Legal, and Global Ops to drive complex, multifaceted projects to completion
Basic Qualifications
3+ years of professional experience in management consulting, high-growth tech, investment banking, or strategic operations
Proficiency in SQL and Excel/Google Sheets
Preferred Qualifications
Deep understanding of two or three-sided marketplaces and the levers that drive balance and efficiency
Experience with data / financial analysis and modeling, price elasticity, or advanced data visualization (Tableau, Python/R)
Experience in lifecycle marketing, CRM strategy, or merchant/courier retention strategies
Understands how a change on one side of the platform (e.g., Courier earnings) impacts the other sides (e.g., Eater delivery times)
Ability to integrate complex data into sensible business judgments, understanding that every investment must drive measurable returns
Thrives in a dynamic, fast-paced culture and enjoy quickly iterating on plans to find the most efficient path to success
Consider yourself to be a status-quo challenger who is constantly looking for disruptive opportunities to improve performance and don't settle for incremental gains
Excel at leading multifaceted projects with many partners and can communicate complex strategies simply
For Canada-based roles: Uber may use artificial intelligence (AI) tools to support parts of our recruiting process; however, Uber employees make the ultimate selection and hiring decisions. This advertisement relates to a current, existing vacancy.
For Canada-based roles: The base salary range for this role is CAD$95,500 per year - CAD$106,250 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link , For Canada-based roles: The base salary range for this role is CAD$95,500 per year - CAD$106,250 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link
Compétences linguistiques
- English
Avis aux utilisateurs
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