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À propos
We're looking for a Customer Rollout & Implementation Lead to own the customer journey after the sale. You'll be the person clients trust to guide them through onboarding, training, and their first 90 days with our platform.
This is a hands-on, customer-facing role built for someone who enjoys structure, cares deeply about client success, and thrives in Zoom-based meetings. You'll work closely with our Founder and remote teams to ensure every customer feels supported, confident, and set up for long-term success.
What You'll Do
Own the post-sale customer experience from handover to full adoption
Run structured Zoom-based onboarding, training, and rollout meetings
Guide customers through 30/60/90-day check-ins to ensure they're getting value
Manage customer rollouts and track progress using Trello
Serve as the main point of contact for customers during their first 90+ days
Identify opportunities for upgrades or additional support where appropriate
Collaborate closely with the Founder, Business Systems, and Customer Support teams
Who You Are
You have experience in customer success, account management, or implementation roles—ideally in SaaS
You're comfortable leading Zoom meetings and engaging clients with confidence
You enjoy structure and process and can guide customers through a clear rollout plan
You're proactive, organised, and follow through—clients never wonder where things stand
You can manage multiple stakeholders and communicate clearly across teams
You're able to work core hours aligned with Australian time zone
Tools You Might Use
Zoom (daily client meetings)
Trello (rollout tracking)
Slack (internal communication)
CRM tools (HubSpot, Freshsales, or similar)
SaaS platforms (training and onboarding)
What Success Looks Like
Customers feel confident and supported after every call
High adoption rates within the first 90 days
Strong retention and customer satisfaction
Smooth handoffs between sales, rollout, and ongoing support
Clients see you as their trusted guide—not just support
Why Join Us
Be part of a growing SaaS business with real impact
Work with a small, supportive, and distributed team
Own the customer journey and make a difference from day one
Remote role with structure, autonomy, and room to grow
Contract duration of 1 to 3 months.
Mandatory skills: Customer Service, Customer Support, Account Management, Administrative Support, Product Knowledge
Compétences linguistiques
- English
Avis aux utilisateurs
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