Technical Writer

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We're a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you're passionate about making a difference and growing your career in an inclusive and collaborative environment, we'd love to hear from you. Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

As a Technical Writer for Individual Insurance, you will play a critical role in bringing Equitable's client‑centric vision to life by transforming our most complex insurance information into content that is clear, simple, and engaging. Working as a key member of the Client Communications team, you will rewrite and maintain technical client documentation—including contracts, statements, illustration outputs, and other policy wording—to ensure it is accessible, accurate, and easy for clients to understand. You combine strong communication skills with deep critical thinking, allowing you to translate intricate concepts into relatable language while maintaining absolute precision. Your ability to collaborate and build trust with subject matter experts ensures our documentation is both comprehensive and meaningful. Reporting to the Manager, Client Communications, you will contribute to a seamless client experience by delivering content that supports informed decision‑making and reflects our commitment to putting clients at the heart of everything we do.

Join one of the region's top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

 
What you'll do:

• Translate the most complex technical information into clear, concise, and user-friendly content;
• Technical understanding of Equitable's Individual Insurance products and processes is preferred;
• Develop and maintain documentation, including contracts, statements, forms, procedures, user guides, FAQs, training materials and more;
• Manage the writing projects that you are assigned;
• Collaborate with subject matter experts to gather information and ensure accuracy;
• Edit and proofread content to ensure clarity, consistency and quality using brand style, tone and voice guidelines;  
• Work closely with the client communications team to align content with company standards and client needs as needed, and provide direction on supporting content such as video scripts, website content and more; 
• Stay updated on industry trends and best practices in technical writing for Individual Insurance; 
• Align to all content governance systems, workflows, and standards; 
• Coordinate copy translation, approval documentation and final delivery of content; 
• Cooperate at both strategic and operational levels with Product, Design, Operations, Client Impact, Brand and IT team; 
• Develop the client communications practice, building innovative and effective guidelines, best practices and tools; 
• Work with out IT partners on producing, mapping and maintaining variable, dynamic and static content on contracts, statements and other content;
• Work collaboratively with field teams, operations teams and CAX researchers to shape and validate your work;
• Work with Legal and Compliance to ensure our communications are appropriately and responsibly launched;
• Change context quickly and easily, working with various products and teams; 
• Experience with multimedia content creation would be an asset.

What you'll bring:

• Bachelor's degree in English, Communications, Technical Writing, or a related field;  
• Proven experience as a Technical Writer, preferably in the insurance or financial services industry; 
• Strong ability to simplify complex information and present it in plain language; 
• Excellent writing, editing, and proofreading skills; 
• Familiarity with life and critical illness insurance products and terminology, as well as regulatory requirements as it pertains to the insurance industry; 
• Proficiency in using documentation tools and software such as Adobe Acrobat and Microsoft 360 apps and services such as SharePoint;  
• Certification in technical writing or related areas;  
• For Individual Insurance: Experience with content management systems (CMS). 

What's in it for you:

• Career Growth: Regular learning sessions and development opportunities;
• Total Rewards: Allowance provided in place of vacation pay and benefits;
• Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a "dress for your day" approach.

At Equitable, we're committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at We're happy to help.

Your base pay will be based on your skills, qualifications, experience and education.

If you're selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what's included.

Reports To: Manager, Client Communications
Department: Individual Product
Term: Temporary Full-Time, Twelve (12) Month Contract 

This position is open and we are excited to find the right person to join our team. 
 
As part of the recruitment process, you will need to go through background screening, as per our company policy.