Intake Case Management

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Sagamok Anishnawbek is seeking a compassionate and organized Intake Case Management Worker to join the Mental Health and Addictions team within the Community Wellness Department.

This role serves as the first point of contact for individuals and families seeking services and supports. Through a comprehensive intake and case management process, the Intake Case Management Worker provides client-centred, strengths-based support that promotes recovery, stabilization, and independent living. Working as part of a multidisciplinary team, this position delivers individualized supports within the community and assists clients in navigating complex systems of care.

• Establish trusting relationships through consistent client contact and emotional support
• Conduct intake interviews, goal setting, and ongoing service planning with clients
• Support clients in developing engagement plans based on their recovery goals
• Help clients identify barriers and problem-solve solutions to achieve their goals
• Provide motivation and encouragement while celebrating client progress

• Provide information, referrals, and support in accessing mental health, physical health, social services, and justice-related systems
• Assist clients in accessing treatment, attending appointments, and arranging transportation
• Support clients in improving social determinants of health such as housing, employment, education, income supports, and disability benefits
• Advocate on behalf of clients to ensure access to eligible services and supports
• Provide crisis response and intervention as required
• Monitor client participation and progress, adapting supports as needed
• Maintain accurate and timely client records and documentation

• Work collaboratively with internal staff and external service providers
• Participate in professional development and remain informed on best practices in mental health, case management, and community wellness
• Integrate Indigenous perspectives and culturally respectful approaches into all services

• CPR and First Aid Certification (or willingness to obtain)
• Valid Ontario Class G driver's license, reliable vehicle, and $1M liability insurance
• Annual driver's abstract
• Ability to work flexible hours
• Privacy and Confidentiality certification
• Successful completion of a Vulnerable Sector Criminal Record Check
• Six (6) month probationary period

Work is primarily office-based with regular home visits and community travel required, including travel in winter conditions.

• Completion of a Social Service Worker Program with a minimum of two (2) years' experience, or an equivalent combination of education and experience
• Minimum three (3) years of experience working with adults experiencing serious mental illness and complex life challenges
• Minimum two (2) years of direct experience working with Indigenous youth and families in a counselling, social development, or health-related setting

• Knowledge of the health and social challenges facing the Anishnawbek
• Understanding of Indigenous cultural values, traditions, and history, with ability to integrate these perspectives into service delivery
• Strong crisis response, problem-solving, and advocacy skills
• Ability to work independently and collaboratively with minimal supervision
• Proficiency in Microsoft Office and electronic documentation systems
• Ojibwe language skills considered an asset

By: Until Filled

We thank all applicants for their interest; however, only those selected for an interview will be contacted.