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Overnight Front Desk Agent
Hilton
- Toronto, Ontario, Canada
- Toronto, Ontario, Canada
À propos
At Hilton, we are passionate about delivering exceptional guest experiences every day. Our Team Members are at the heart of everything we do, and we pride ourselves on creating a welcoming, inclusive, and service-driven environment where people can thrive.
Position Summary
The Overnight Front Desk Agent plays a critical role in ensuring the smooth overnight operation of the hotel. This position is responsible for front desk guest services during overnight hours while completing daily audit procedures accurately and efficiently. The ideal candidate is detail-oriented, calm under pressure, and confident working independently in a fast-paced hospitality environment.
This is a part-time overnight position, typically scheduled for two (2) overnight shifts per week. Flexibility to work weekends and holidays is required, and some weeks may require availability for additional shifts based on operational needs.
Key Responsibilities
Deliver exceptional guest service at all times, ensuring a professional and welcoming experience during overnight hours
Perform guest check-in and check-out procedures accurately and efficiently
Complete all nightly audit functions, including balancing daily transactions and closing the business day in accordance with Hilton brand standards
Reconcile room charges, payments, and revenue reports with a high level of accuracy
Process payments, handle cash, credit cards, and foreign currency in compliance with hotel credit and cash-handling policies
Maintain thorough knowledge of hotel room categories, rates, packages, promotions, and on-property services
Respond promptly and effectively to guest inquiries, concerns, and requests, resolving issues independently when possible
Communicate relevant guest feedback, incidents, or operational concerns to management and other departments as required
Monitor hotel security during overnight hours, following all safety, fire, and emergency procedures
Use property management systems (e.g., OnQ) and front office systems accurately and confidently
Support other departments during overnight operations as needed
Adhere to all Hilton brand standards, policies, and procedures
Perform other duties as assigned by management
What We Are Looking For
Previous experience in hospitality, front desk, or a customer-focused service environment preferred
Strong attention to detail and accuracy, particularly with financial and audit-related tasks
Excellent communication and interpersonal skills
Ability to work independently during overnight hours while remaining proactive and accountable
Strong organizational and time-management skills
Professional appearance and grooming standards aligned with Hilton brand expectations
Basic to intermediate computer proficiency
Flexibility to work overnight shifts, weekends, and holidays as required
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
ACCESSIBILITY Hilton Hotels and Resorts are committed to providing equality of services, access to facilities for all our guests. For more information on this hotel's Accessibility for Ontarians with Disabilities Act (AODA) policy and plan please contact the hotel at or call AODA.
Work Locations
Hilton Toronto Airport Hotel & Suites
Schedule
Part-time
Brand
Hilton Hotels & Resorts
Job
Guest Services, Operations, and Front Office
Compétences linguistiques
- English
Avis aux utilisateurs
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