Senior Project Manager

We are looking for an experienced, creative, and skilled Senior Project Manager with a background in, and a passion for, digital marketing to join our dynamic team

As a Senior Project Manager you will work with clients from a variety of different industries. You will be responsible and accountable for the successful planning, executing, monitoring, problem-solving and delivering of successful digital marketing projects from start to finish. The successful candidate will have a positive disposition and demonstrate excellent communication, time management and problem-solving skills.

This is a full-time position for candidates located within drive time of our Studio in Oakville, Ontario, Canada.

About Candybox

Candybox Marketing is an award-winning, full-service digital marketing agency with a studio in Oakville, ON. We specialize in CRO, SEO, PPC, Web Design + Development, Branding, Social Media and Multimedia.

Listed on Canada's Fastest Growing Companies 7 years in a row

Certified as a Great Place to Work

We make the web sweet, and we want you on our team.

Responsibilities

Client Onboarding and Initiation

• Develop strong trust-based relationships as the primary client contact
• Work with clients across all Candybox service lines to initiate new projects and marketing initiatives
• Capture and maintain accurate project records and client information in our project management software, Forecast
• Collaborate with different departments and our internal sales team to define scope, objectives, success criteria, budgets, and approval workflows
• Identify initial project risks, dependencies, and resource requirements
• Convey ownership and passion for project success from start to finish

Planning

• Develop and maintain Gantt project and/or program timelines and resource plans across agency teams in Forecast
• Work with department heads to assign the right resources to projects in Forecast
• Create creative briefs and schedules across: web / search / social / video / photography / branding / automation / creative services
• Present timelines and plans to clients for approvalAlign deliverables with client contracts and internal capacity
• Develop risk management and communication management plansDesign approval processes to keep projects within scope, timeline, and budget

Execution and Coordination

• Project manage and coordinate cross-functional teams across the whole agency
• Maintain ongoing client communication and secure approvals to keep work on track
• Manage budgets, timelines, and deliverables—adjusting plans as required
• Conduct regular project status meetings and provide updates to stakeholders
• Collaborate with team members to assess account situations and strategize solutions
• Ensure accurate project tracking and resourcing in Forecast
• Utilize Forecast to report on budget and resource performance
• Assess and govern changes in project scope, leading the change request process and ensuring impacts to timeline, scope, budget, and delivery commitments are clearly defined, approved, and managed.
• Conduct lessons learned meetings to turn experience into insights, prevent the repeat of mistakes and improve future planning

Performance and Growth

• Identify and present opportunities to upsell additional Candybox services
• Ensure all projects meet or exceed client expectations and contract commitments
• Drive exceptional client experience and long-term account growth
• Contribute to agency process improvements and service innovation

Operations and Governance

• Identify project risks and implement mitigation strategies
• Build supportive relationships with internal teams and subcontractors
• Ensure adherence to Candybox processes, quality standards, and best practices
• Identify any operational or process improvement opportunities in collaboration with the PMO Director and COO.

Senior Key Actions

• Manage direct reports
• Problem-solve medium-large size client issues with minimal support
• Service and build strong relationships with larger accounts as assigned
• Take initiative to build and foster ongoing open communication with your Director, CEO and COO
• Demonstrate a holistic view of the company with keen attention to the development and implementation of ideas for growth and extraordinary success
• Foster and create a safe and positive environment of collaboration where team members can express their ideas and work together to succeed on projects
• Lead meetings, prepare and present meeting agendas and conduct meeting wrap-ups and follow-ups
• Step up and take on the overall accountability for project success
• Take initiative to expand your existing knowledge base beyond the scope of essential knowledge for your role
• Develop and implement advanced marketing strategies and role expertise
• Provide support/coaching on small tasks/issues for the department team members as needed or as called upon by the Team Lead, CEO or COO (For example, assist with the onboarding training of New Hires)
• Assist the sales teams with meetings/numbers as needed or called upon by the Sales Team or Team Lead
• Lead 3-4 key initiatives per year (OPSPs) (For example: assist the sales team with the creation of new services)

Role Requirements

• 3-5 years of experience in project management within a marketing agency or similar environment.
• Be legally eligible to work in Canada
• Post-secondary credentials in an applicable technology or design field
• Project and resource management experience (and ideally accreditation)
• Experience managing and leading Teams
• Excellent written and oral skillsEasily learn new softwares (Reporting, tracking etc)
• Proficient in an Apple and Google Drive environment

What We Are Looking for in a Succesful Candidate

• Acts with Integrity
• Self-Managed
• Accountable
• Problem Solver
• Do what you say you will do
• Consistently demonstrates positive behaviour
• Takes Initiative
• Strong Work Ethic
• Punctual
• Creative
• Resourceful
• Detail Oriented
• Results Oriented
• Engage positively with others
• Builds Relationships
• Effective Listener
• Effective Communicator (sensory, written and oral)
• Achievement Driven
• Analyze and Predict
• Work well under pressure
• Positively acts on Feedback

What We Offer

Competitive Salary Range ($85,000 – $95,000 annually, based on experience and qualifications)

Full health benefits (dental, eye care, massage, physio, etc.)

Group RRSP participation (after 1 year of employment

Birthday Day Off

Career growth & professional development opportunities

Hybrid work environment (1-2 days in-studio, Oakville)

Work with an award-winning team that values innovation, collaboration & performance

Candybox Marketing follows ethical recruitment practices. We will never request any form of payment, financial information, money transfers, cryptocurrency purchases, or fees from candidates during the application or interview process.

Our legitimate recruitment activities are limited to reviewing applications, conducting interviews in person or via phone/video call, and extending job offers directly from our human resources department.

Please be aware that a phone call from our human resource department and emails from are the only authorized recruitment communications you should expect from our organization.