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Regional Coordinator
Axis Therapy & Performance
- Ontario, Canada
- Ontario, Canada
À propos
The Regional Coordinator (RC) is a regional leadership role responsible for the performance, consistency, and development of our front-of-house teams across multiple clinics.
You will lead Senior Coordinators and help develop Client Coordinators, ensuring administrative operations run smoothly, scheduling systems are disciplined, and client experience is consistent across locations.
This is a performance-driven leadership role — not an administrative position.
You are building leaders, strengthening systems, coaching teams, and protecting operational excellence at scale.
If Clinic Directors own clinic performance, the Regional Coordinator ensures the operations supporting that performance are stable, disciplined, and high-functioning.
About Axis
Axis Therapy & Performance is a high-standard, education-driven, people-first health network.
We deliver expert physical therapy powered by the human connection. Our mission is to refine the way people move by raising the standard of care, elevating practitioner skill, and creating a consistent, trust-based client experience.
Leadership at Axis is behavioural, not positional.
We expect our leaders to hold the standard, protect the culture, and drive real outcomes
What You'll Be Responsible For
Senior Coordinator Leadership & Performance Coaching
Directly lead and develop Senior Coordinators across multiple clinics
Run leadership coaching sessions and performance reviews
Audit coaching conversations and escalation decisions
Strengthen accountability, decision-making, and leadership maturity
Identify leadership gaps and drive development plans
Client Coordinator Training & Performance Calibration
Deliver in-person and virtual training sessions for Client Coordinator teams
Run rapid-fire coaching workshops (booking conversations, service recovery, communication)
Perform front-desk performance audits and scheduling reviews
Standardize client experience and service delivery across clinics
Develop high-potential team members and support internal promotion pipeline
Administrative Operations & KPI Ownership
Monitor regional operational performance (rebooking, scheduling stability, cancellations, onboarding completion, issue trends)
Identify performance patterns across clinics and implement improvements
Strengthen front-desk systems that support therapist and client experience
Reduce preventable operational breakdowns and escalations
Scheduling & Operational Structure
Ensure consistent scheduling structure and booking logic across clinics
Audit schedule hygiene, coverage planning, and readiness standards
Partner with Clinic Directors to support therapist capacity and clinic flow
Client Experience & Escalation Management
Ensure high standards in client communication and service recovery
Coach teams on handling difficult situations and conflict resolution
Maintain consistent client experience across all locations
Recruitment & Team Development
Support hiring decisions for Senior and Client Coordinators
Monitor onboarding quality and early retention
Identify future leaders and build internal talent pipeline
How You Lead
At Axis, leadership means:
Holding standards without avoidance
Coaching behaviour, not personality
Solving problems early
Building structure instead of reacting to chaos
Developing leaders instead of rescuing teams
Thinking in systems and patterns, not incidents
What Success Looks Like
Strong Senior Coordinators who lead independently
Consistent client experience across clinics
Stable scheduling and administrative systems
Reduced operational friction for therapists
High retention and growth within admin teams
Fewer preventable escalations and breakdowns
Ideal Background
This role is a strong fit for candidates with leadership experience in performance-driven environments such as:
Retail/Sales team lead or sales/retail management roles
Customer success or call centre leadership
Hospitality or service operations leadership
Multi-location operations management
Healthcare or clinic operations leadership
You may be especially successful if you have experience:
Coaching team performance and improving conversion or service metrics
Running training sessions or role-play coaching
Auditing customer conversations or service interactions
Managing high-volume operational environments
Leading teams through performance targets and accountability
Handling escalations and difficult customer interactions
Healthcare Experience Is Helpful But Not Required.
Leadership and performance management experience matter most.
Who This Role Is Not For
This role is not a fit if you:
Prefer being an individual contributor
Avoid difficult conversations or accountability
Want a front-desk or administrative execution role
Need constant direction
Prefer fixed responsibilities over ownership
Schedule & Work Structure
Full-time leadership role
Regular in-clinic presence across multiple locations
Mix of on-site coaching, audits, and strategic work
Leadership is responsibility-based, not shift-based
Final Note
This is a high-ownership leadership role focused on developing people, strengthening systems, and scaling operational excellence.
If you want to build teams, coach performance, and help grow a high-performance healthcare organization — we'd love to meet you.
Requirements
Experience & Background
1+ years of experience leading teams in a performance-driven environment (operations, sales, customer success, call centre, hospitality, healthcare, or similar)
Previous experience coaching team members and holding performance conversations
Experience managing or supporting multi-location operations is strongly preferred
Experience running training sessions, coaching workshops, or role-play performance development is an asset
Healthcare or clinic experience is helpful but not required
Leadership & Capability
Strong people leadership and coaching ability
Comfortable holding others accountable and addressing performance gaps directly
Ability to identify patterns, diagnose problems, and implement solutions
Strong conflict resolution and escalation management skills
High emotional intelligence and ability to remain calm under pressure
Ability to develop leaders and build team capability
Operational & Performance Skills
Strong operational thinking and systems mindset
Experience working with performance metrics, KPIs, or service standards
Ability to manage competing priorities across multiple locations
Strong organizational and decision-making skills
Clear, direct communication style
Work Structure & Logistics
Must be able to travel regularly between clinic locations (primarily Scarborough and Markham)
Comfortable working across multiple sites and shifting priorities
Reliable transportation required
Full-time availability with flexibility to support operational needs
Benefits
Benefits, Growth & Why Join Axis
Compensation & Benefits
Competitive Salary — aligned with leadership scope and performance expectations
Dental Benefits — comprehensive dental coverage
Paid Vacation — competitive paid time off
Hybrid Work Flexibility — work-from-home days for administrative and strategic work
Staff Treatment Discounts — discounted services at Axis Therapy & Performance
Growth & Leadership Development
Leadership Growth Opportunities — clear path for advancement within a rapidly growing organization
Direct Coaching & Development — ongoing mentorship and leadership training
High-Impact Role — influence operations, people development, and systems across multiple clinics
Exposure to Multi-Location Operations — build experience in scaling healthcare operations
Culture & Work Environment
High-Performance, Supportive Team — work with driven, growth-oriented leaders
People-First Organization — strong focus on team development and client experience
Collaborative Leadership Environment — direct access to senior leadership
Team Events & Socials — regular team gatherings and company events
Growing Organization — opportunity to help shape systems and processes as we scale
Why Axis
At Axis Therapy & Performance, we are building a high-standard healthcare organization focused on people, performance, and long-term growth.
This role offers the opportunity to develop leaders, build systems, and create meaningful impact across multiple clinics while growing your own leadership capability.
If you want ownership, responsibility, and the chance to build something that lasts — you'll thrive here.
Compétences linguistiques
- English
Avis aux utilisateurs
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