Member Service AdministratorEllement Consulting Group • Edmonton, Alberta, Canada
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Member Service Administrator
Ellement Consulting Group
- Edmonton, Alberta, Canada
- Edmonton, Alberta, Canada
À propos
Ellement Consulting Group (Ellement) is a privately-owned consulting firm established in 1996. We provide actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations, and governments across Canada.
At Ellement, we empower our clients with informed choices and expert advice. Our mission centers on delivering purposeful, accessible experiences that prioritize customer obsession and operational excellence. We are committed to integrity, strategic foresight, and fostering symbiotic partnerships where challenges are met with collective brilliance and innovative solutions.
Our approach is straightforward and client-centric, ensuring that every interaction is clear, helpful, and devoid of unnecessary jargon. Confident and authentic, we strive to be more than consultants—we are reliable partners in our clients' success.
Position Summary
As a Member Services Administrator, you will be part of an administration team that provides high-quality administration services to multiple clients and demonstrates outstanding and timely customer service. You will have access to and regularly work with information that is highly confidential and critical in nature. As a Member Services Administrator, you must be professional and highly organized, have excellent communication skills, with a strong work ethic, and the ability to work autonomously.
Location
We are currently seeking to fill two positions for this role, with one opportunity based in our Edmonton office and the other in our Ottawa office.
Key Responsibilities
Answer incoming telephone calls from members and other contacts about Pension and Benefits (Health & Welfare) in a professional manner
Deliver accurate and comprehensive information in an efficient manner and document the contact per department procedures
Respond to voicemails and emails within client service standards, investigating details and requesting assistance when necessary
Collaborate with team members and other departments to ensure seamless customer service delivery
Provide knowledgeable and comprehensive responses to pension-related enquiries from clients and external professionals in a timely manner. Correspond with members of pension funds, pensioners, local union officials, Trustees, pension consultants, actuaries, auditors, and legal counsel as required
Stay updated on regulations and changes in group benefits and pension plans
Maintain, record, and follow up on Pension Recipient Status Confirmations for relevant Plans
Review and follow up on claims on hold daily with internal departments or external contacts as required
Contact health care providers, insurance carriers, or claimants to verify claims-related information
Collect information requested by members and health service providers, and coordinate mail-out with Reception
Thoroughly and accurately compile and summarize details about claim adjustments, claim appeals, and pension-related issues
Provide general administrative support, such as typing, data entry, photocopying, filing, scanning, etc., as required
Provide reception coverage, as needed
Contribute to the team's effort by completing other administrative tasks or projects, as assigned
Perform any other duties necessary to help drive our Vision, fulfill our Mission, and abide by our Organization's Values
Qualifications And Attributes
Bilingual in French would be considered a highly-valued asset
Ability to maintain professionalism and tact while working in a dynamic team environment
Experience with pension plans, health benefit plans, or in the life insurance or financial services industry would be an asset
Attention to detail and commitment to accuracy of work
Excellent customer service skills, including an initiative to provide comprehensive service and information in response to inquiries
Ability to answer phones in a timely and professional manner
Good organizational skills and ability to prioritize tasks, including the ability to meet company service standards
Well-developed analytical, decision-making, and problem-solving skills
Flexible and adaptable
Excellent written and interpersonal communication skills and ability to work independently as well as part of a team
Ability to perform multiple tasks simultaneously (i.e., communicating with callers while retrieving information from systems and summarizing inquiries for call log)
Successful completion of a cleared criminal background check is required
Benefits
At Ellement, we're all about investing in our business, and our biggest investment is our people
We're committed to our employees growth and well-being, offering ongoing education, training, and all the support you need to thrive. We offer a comprehensive benefits package, along with a positive, team-oriented work environment.
Join our vibrant and dynamic team today
Compétences linguistiques
- English
Avis aux utilisateurs
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