Supervisor, Funding

CanCap Group Inc. is part of privately-owned Canadian national financial services company with multiple verticals across automotive, consumer, and merchant lending portfolios. We manage the entire lifecycle of the finance receivable from credit adjudication through to contract administration, customer service, default management and post charge-off recoveries. AutoCapital Canada works with Automobile Dealer Partners to help clients finance the purchase of new and used vehicles.

When it comes to our customers, partners, and each other, we are always motivated by doing the "right thing". We are always looking to find the best people and the right methods that allow us to meet this goal and look to the future for growth.

What your day and week could look like

Reporting to the Funding & Operations Senior Manager, a Funding Supervisor plays a critical role in leading a team of funding Analysts who are responsible for mitigating risk by verifying and validating consumer information and the accuracy of documentation provided for fulfillment of an auto loan.

Your responsibilities and duties include:

• Ensuring an effective allocation of resources to meet or exceed key business unit performance metrics such as Service Level Agreement (SLA), Productivity, and Compliance.
• Leading team huddles and group meetings to communicate group strategies, policy, and procedure updates, etc.
• Providing timely, effective, and personalized coaching to funding analysts through regular one-on-one sessions to help achieve targets and maximize performance relative to established metrics.
• Actively participating and/or leading departmental initiatives and action plans.
• Conducting quality assurance audits to ensure adherence to funding policies and procedures. Initiate deeper dives of the analyst's work when warranted/required.
• Acting as the escalation point for District Managers, Dealers, and Analysts for issues exceeding the responsibilities and authority of the Senior Analysts.
• Conducting performance appraisals and establish effective development plans for all funding analysts.
• Having a finger on the pulse of the Team and be both proactive and responsive to issues while ensuring an effective and cohesive group dynamic.
• Ensuring various reports are completed accurately and in a timely manner.

What you bring

• 3 - 5 years of related work experience in a leadership role within a credit lending, fulfillment, or call center environment or a combination of education and/or supervisory lending/funding experience.
• Proven ability to motivate, lead, coach, and develop a team.
• Strong critical thinking skills and proven ability to make sound decisions and solve problems.
• Self-starter with thorough, strong research, analytical, and presentation skills.
• Excellent time management skills, sense of organization and ability to set priorities with a proven ability to manage multiple priorities in a fast-paced environment.
• Strong interpersonal and team building skills with a demonstrated ability to work harmoniously in a team environment.
• Highly developed customer focused drive to succeed and win in a very competitive market.
• Proficiency with loan origination software and Microsoft tools - Intermediate to advanced user experience with Excel, Word, and Outlook.

What you can expect from us

Our Employee Experience is aimed at supporting and inspiring our talented team through:

• A passionate team dedicated to the support and empowerment of others

• An environment where creative, innovative thinking is encouraged

• Time off to re-energize with a starting vacation entitlement of 15 days/year as well as personal days

Next Steps

Adding to our team is one of the important steps that happens in our business. We've taken time to be purposeful and thoughtful with this job posting. Please take time to do the same with your application. Help us understand how you see your work experience as relatable to this job posting. Help us understand how you would be a great addition to our team.

Diversity and Inclusion

AutoCapital Canada is an equal opportunity employers and value diversity. We are committed to building and evolving a team reflecting a variety of backgrounds, perspectives, and skills.

Thank you to all interested applicants. Only candidates who possess the experience, skills, and qualifications outlined above will be contacted for next steps