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Manager, Facilities
Bissell Centre
- Edmonton, Alberta, Canada
- Edmonton, Alberta, Canada
À propos
Reporting to the Director, Finance, the Manager, Facilities & Operations is a key member of Bissell Centre's management team, responsible for leading the Facilities department and ensuring safe, efficient, and high-quality operations across all properties. This role oversees staff in the facilities department, manages relationships with vendors and contractors, manages capital projects, and collaborates with internal teams and external partners to maintain functional, secure, and welcoming spaces that support Bissell Centre's mission.
The Manager, Facilities & Operations provides leadership in facilities planning, maintenance, security, and space optimization, while driving process improvements, accountability, and operational excellence.
Portfolio Accountabilities:
Fleet Management
Oversee the organization's vehicle fleet, including procurement, maintenance scheduling, inspections, fuel management, registration, insurance compliance, and lifecycle replacement planning to ensure safe, reliable, and cost-efficient operations.
Monitor fleet utilization and implement cost-saving measures where possible.
Facility Management
Lead the Facilities team in responding to maintenance issues and urgent repairs, ensuring staff performance and timely resolution of work orders. Common items include: painting, drywall, flooring, leaks, plumbing, office moves, janitorial, pests, etc.
Develop and implement preventive and routine maintenance programs for all properties and equipment to minimize downtime, ensure safety, and extend asset life.
Create and manage 3–5-year capital maintenance and improvement plans to guide asset renewal, replacement, and long-term facility upgrades.
Plan, coordinate, and oversee capital projects from initiation to completion, including scope development, budgeting, scheduling, compliance, and quality assurance.
Conduct regular facility inspections and compliance audits to ensure adherence to building codes, fire safety, and organizational standards.
Manage property utilities to reduce costs and prevent service disruption.
Monitor operational budgets, control maintenance expenditures, and contribute to long-term financial planning for facilities operations.
Lead sustainability and greening initiatives, including energy efficiency improvements, waste reduction strategies, and environmentally responsible practices across all facilities.
Stay current on industry trends and best practices in facilities and project management.
Security & Risk Management
Oversee security functions, including surveillance and alarm systems and contracted security services.
Retrieve and provide security footage upon request, ensuring compliance with organizational policy and privacy requirements.
Ensure operational compliance with OHS standards, fire safety protocols, including annual fire alarm testing, drills, inspections, and updates and training for the Emergency Response Plans.
Space Planning & Workplace Management
Analyze space and furniture utilization and develop optimization strategies.
Oversee the booking system for offices, parking stalls, and shared rooms with People & Culture.
Plan and coordinate office moves and reconfigurations, ensuring minimal disruption to operations.
Resolve space allocation challenges and competing needs and communicate plans to impacted parties.
Ensure workspace standards support accessibility, ergonomics, and staff well-being.
Vendor & Contractor Management
Lead procurement and vendor management, including obtaining quotes, negotiating contracts, and overseeing contractors to ensure safe, timely, and compliant work within scope and budget. Maintain strong, collaborative relationships and communicate effectively to support successful outcomes and address issues promptly.
Partner & Tenant Relations
Manage relationships with tenant agencies leasing space in Bissell‑owned properties, including coordinating workspace customization, supporting lease‑related requirements, and serving as the primary on‑site contact for maintenance, security, and operational needs.
Maintain strong, collaborative relationships with external partners including Edmonton Police, Edmonton Fire, Chinatown, and third‑party service providers to support community safety, smooth facility operations, and positive neighborhood relations.
Event Support & Logistics
Support Bissell‑hosted events by coordinating venue setup, managing event logistics, ensuring safety protocols are followed, resolving facility‑related issues, providing on‑site staff support, and overseeing post‑event cleanup to ensure smooth and successful execution.
On Call & After-Hours Work
Flex schedule as needed to support after-hours contractors and facility work to avoid disruptions to regular program operations.
Organize and participate in the overnight/weekend on-call rotation with the security company to respond to alarms and incidents promptly and in compliance with organizational protocols.
Key Accountabilities:
Departmental Accountabilities
Ensure adherence to Agency's mission, vision, philosophy, values, and objectives.
Support submission of all monthly, quarterly, and annual reports inclusive of outputs, outcomes, program highlights, stories, and quality improvement initiatives
Implementation of logic models/framework and the achievement of outputs and outcomes
Maintain compliance with legal, regulatory, contractual standards and applicable accreditation requirements.
Engage service user, stakeholder and community input as required.
Engage in inter-departmental coordination and collaboration.
Work collaboratively with the other departments to ensure overall operational efficiencies and best practices.
Following all procedures necessary around the creation and modification of program procedures. Creating/Modifying/Dissolving departmental procedures in line with Bissell Centre policies.
Proposing policy changes in collaboration with Director
Human Resource Accountabilities
Work collaboratively with other departments and Facilities to ensure proper maintenance and safety of all program areas.
Recruitment, hiring, orientation, training, and day-to-day supervision of direct-report staff
Performance management and progressive discipline of staff team per Human Resources policies and procedures. In consultation with Human Resources and Director, may recommend termination of staff in their portfolio subject to Officer approval.
Facilitate regular communication channels to teams to inspire, plan and direct.
Implement regular meetings with all direct reports to ensure they meet their targeted goals, program delivery and submission of reports within the set timeframe and guideline.
In collaboration with Human Resources, provide guidance and support to team members in areas of recruitment, orientation, training, development, coaching, performance management and employee relations.
Approve and monitor staff timesheets, overtime, health maintenance and vacation balances.
Approve vacation and protected leaves in coordination with Director.
Complete and/or supervise probationary appraisals of new direct reports.
Complete annual developmental appraisals of direct reports including training, mentorship, and professional development opportunities.
Ensure documentation and follow-up (reporting, debriefs, training, etc.) is completed for all Critical Incidents per current policies and legislation.
Attend Management Team meetings to engage with other managers, address organizational issues and collaborate on organizational initiatives.
Ensure adherence to Bissell Centre policies and development and/or revision of departmental procedures to align with policies.
Proposing new positions and/or job description changes in collaboration with Director per departmental needs and budget.
Coverage of team member job duties as required for vacation, illness, and other absence.
Propose professional development to Director in accordance with HR policies and employee development appraisal goals.
Financial
In collaboration with the Director and Finance, develop, implement, and monitor annual program budgets.
In collaboration with Director and Finance, implement strategies for increasing financial stability and sustainability of programs and services.
Monitor, approve and submit receipts for expenditures.
In coordination with the Director, ensure departments meet their financial targets and plans as laid out in their budget.
Direct Reports:
Team Lead, Maintenance
Maintenance Technician
Qualifications, Skills & Abilities
Formal Education and Experience
Education or certification in Facilities Management, Project Management, Business Administration, or a related field is considered a strong asset.
Minimum 3 years of experience in a supervisory role, preferably within facilities or operations management.
Strong knowledge of building systems, including HVAC, electrical, plumbing, and general maintenance.
Proven ability to manage projects from initiation to completion, including planning, budgeting, scheduling, and risk management.
Excellent written and verbal communication skills, with the ability to collaborate effectively across teams and with external partners.
Conditions of Work
· The incumbent is required to work primarily from Street, with travel to all sites as needed.
· Participate in an on-call rotation.
· Flexibility of the working day is inherent in the position.
· Flexibility to work evenings and weekends is required.
· The ability to spend frequent periods of time standing or sitting, and infrequent periods of time moving, bending, and lifting.
Screening Requirements
· Police Information & Vulnerable Sector Check
· Child Welfare Intervention Check
· Drivers Abstract and valid Class 5 Drivers License
Compétences linguistiques
- English
Avis aux utilisateurs
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