Business Analyst/Telecommunications/Digital/NetworkCOGNITO INC • Calgary, Alberta, Canada
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Business Analyst/Telecommunications/Digital/Network
COGNITO INC
- Calgary, Alberta, Canada
- Calgary, Alberta, Canada
À propos
Location: Calgary, AB
Customer interview in Calgary office
Work from the Office (no of days) per the Organizational mandate
Experience with customer-facing (external) web applications with Buyflow (e.g., with Buyflow-Used by the external users) and experience of managing step-by-step external customer journey, e.g., from selecting a product to placing an order
(Note: Experience with Internal applications e.g. Salesforce, HR applications used by internal users, i.e., Users within the organization - agents, departments, etc., is good to have)
Experience working in the Agile-Scrum Team and have a good understanding of the scrum ceremonies-Scrum Ceremonies - Sprint planning, Retro, Stand up, Review/Demo, Grooming/ Backlog refinement (SAFE team experience good to have) + Estimation techniques
Experience working indirectly/ directly with the UI/UX or design teams and stakeholders, including Product Owner Tools - Jira and or Lucid or Visio (Visio would be excellent)
Experience preparing flow diagrams - Process flows, System flows, flowcharts, swim lanes, system integration flows etc.
Experience in splitting/ breaking down requirements into Epics, Features, and User stories in Jira, based on the mockups and requirements
Experience preparing flow diagrams - Process flows, System flows, flowcharts, swim lanes, system integration flows etc. Experience in splitting/ breaking down requirements into Epics, Features, and User stories in Jira, based on the mockups and requirements
Expert in identifying the user stories (a functionality which could be tested on its own to deliver the benefit) and preparing user stories with good structure (User action, Acceptance Criteria, DOD, Mockups- -as applicable etc.)
Expert with functional and non-functional requirements
Experience in managing the stakeholders and scope creep
Experience in articulating the requirements to the Dev/ QA team members for the success of the delivery (Using flow diagrams, mockups, workshops etc)
Expertise in collecting the requirements from the stakeholders to minimise the conflict in the deliverables Expert in identifying the benefits delivered by the requirements from the stakeholders
Gap and Data Analysis Techniques (SQL/Power BI, good to have) to improve service delivery
Conflict management, negotiation skills, Mindset to solve problems - e.g., production incidents-engage the right team member, troubleshoot, resolve the issue
Good with API(s)
Familiarity with the change management
Ability to leverage Al tools in day-to-day activities to expedite BSA-related activities
Someone who can collaborate, communicate, build trust, and strike relationships with the team members and stakeholders
Good to have:
Telecom BSS Experience with customer-facing (external) web applications
Working with ServiceNow and the operations team
Compétences linguistiques
- English
Avis aux utilisateurs
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