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À propos
In this role, you will be the friendly face and professional contact for our customers – supporting them with information, care, and excellent service, while also managing sales processes for our memberships and courses. You are the "good soul" of our studio – ensuring every customer feels welcomed, informed, and valued.
This position is ideal for someone with a passion for movement, dance or fitness, who loves working with people and thrives in a structured yet creative environment.
Your Responsibilities
Provide warm and professional support to clients online
Assist with course bookings, memberships and customer inquiries
Manage the onboarding of new clients and guide them through the available offers
Handle the sales process and follow-up for contracts and memberships
Maintain accurate client records using our CRM and scheduling tools
Coordinate internally with the studio team to ensure smooth communication
Support event planning and communication with parents (especially for children's classes)
Ensure all communication aligns with our brand voice and customer values
Required Skills & Qualifications
Fluent in German (spoken and written)
Good English communication skills (spoken and written)
Additional languages are a plus
Strong communication and interpersonal skills
Experience in customer service, sales or client onboarding (preferred)
A passion for ballet, dance, fitness or wellness-related services
High level of digital competence (CRM systems, scheduling tools, communication platforms)
Professional, reliable and detail-oriented personality
What We Offer
A flexible freelance opportunity with long-term collaboration potential
A bonus-based commission for every signed membership contract
Remote work is possible – but availability during German business hours is required
A creative, inspiring and supportive team environment
Access to our internal tools and material to support your work
A meaningful role within a growing ballet & fitness education brand
Start: ASAP
Location: Remote or Frankfurt-based (hybrid possible)
If you love working with people, have a structured and service-driven mindset, and want to be part of a modern, movement-focused studio – we would love to hear from you
Please include a short letter outlining your experience and motivation, as well as your availability.
Contract duration of more than 6 months. with 40 hours per week.
Mandatory skills: Customer Service, Communications, Email Support, Phone Support, B2C Marketing, Business Planning & Strategy, Lead Generation, Education, Sports & Recreation, Business with 1-9 Employees
Compétences linguistiques
- English
Avis aux utilisateurs
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