Account Manager, XM Solutions
Optimus SBR
- Toronto, Ontario, Canada
- Toronto, Ontario, Canada
À propos
- Growth Opportunities: Build your career through challenging, impactful projects and continuous learning.
- Diverse Workplace: Collaborate with a team of professionals from unique backgrounds, fostering innovation.
- Flexibility and Autonomy: Enjoy the freedom to take ownership of your work and drive meaningful results.
- Leadership Development: Develop your skills through mentorship and career progression opportunities.
- Develop and maintain strategic relationships with assigned clients, acting as the primary point of contact for account growth and value expansion.
- Understand clients' business objectives and experience management maturity, proactively identifying opportunities to expand services across Optimus SBR offerings.
- Drive year-over-year revenue growth with a focus on expanding installed client relationships and adoption of new use cases and technologies.
- Collaborate across teams to develop account plans that support client goals and define the path from Measurement to Insight to Action.
- Promote product usage expansion, ensuring clients move up the maturity curve and increase value consumption across Experience Management solutions.
- Own client satisfaction metrics, including Relationship NPS and Project CSAT, ensuring continuous feedback loops and high-quality delivery.
- Track and report on account health, opportunity pipeline, and revenue performance to leadership.
- Represent Optimus SBR at industry events, conferences, and client meetings to maintain strong external presence and networks.
- Contribute to the life and culture of Optimus SBR.
- Strong critical-thinking and problem-solving skills, with the ability to translate client needs into actionable service solutions.
- Self-starter with strong attention to detail, able to manage multiple priorities and deliver consistently.
- 2–3 years of experience in account management or client relationship management and within a consulting or professional services environment is preferred.
- Proven ability to manage and grow client relationships, ensuring successful delivery and long-term value.
- Clear, persuasive communicator who builds trust and credibility across diverse stakeholder groups.
- Demonstrated track record of driving account growth, expanding opportunities, and strengthening stakeholder satisfaction.
- Experience with Salesforce or similar CRM tools.
- Familiarity with Customer Experience (CX) or Employee Experience (EX) strategies and platforms is an asset.
- Education : University degree required; MBA or professional designation (PMP, CPA, Lean, PROSCI) an asset.
- Salary Range: $82,500-$96,250 annually (subject to negotiation and subject to the candidate meeting the specific skills, experience, education, and qualification requirements)
Accommodation We are committed to ensuring that our recruitment process is inclusive and accessible to everyone. If you require any accommodations to remove barriers and fully participate in the interview process—such as accessible meeting rooms or captioning for virtual interviews—please let us know. Your needs will be met with respect and confidentiality. We look forward to connecting with you
Vacancy Status: Existing vacancy within our organization. Submit your application with your resume today While we appreciate all applications, only selected candidates will be contacted for interviews. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Compétences linguistiques
- English
Avis aux utilisateurs
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