Quality Assurance Analyst

General Bank of Canada is a Schedule 1 Chartered bank headquartered in Edmonton, Alberta, and part of the Wheaton Group. Our journey began in the 1950s with an entrepreneurial spark that has grown into one of Canada's fastest-growing small banks, delivering innovative financing solutions across automotive, aviation, and commercial sectors.

At GBC, our core values of Trust, Discipline, People-Centric Approaches, and Innovation drive every decision we make. We leverage our nimble structure to pioneer forward-thinking banking solutions in the digital era. Proudly certified as a Great Place to Work for six consecutive years, we are dedicated not only to transforming banking but also to making a real impact in the communities we serve. Since 1969, our ongoing partnership with United Way has fueled volunteer initiatives, fundraising, and community programs that truly change lives. When you join our team, you're contributing to a future where innovation and community go hand in hand. We love it here and know you will too

The Opportunity

General Bank of Canada is looking for a permanent, fulltime Quality Assurance Analyst to join as a key contributor with the Bank's Data, Technology and Innovation (DTI) team. Consistent with the growth trajectory of the Bank, this is an excellent opportunity for the right individual to contribute to building the Bank of the future with considerable potential for learning, growth, and advancement.

This hybrid role supports the Bank's commitment to delivering robust, reliable, and scalable technology solutions by ensuring the highest standards of quality across both manual and automated testing. The Quality Assurance Analyst will design and execute test plans, develop and coordinate test cases, and validate system behaviour to ensure enhancements meet defined business and technical requirements.

The role also leads the development and maintenance of automated test frameworks that improve testing efficiency and strengthen overall product quality. The role bridges the gap between manual testing and full‑scale automation, requiring a strong understanding of financial services workflows, regulatory compliance (e.g., KYC/AML/Privacy/OSFI regulations), and modern testing practices. The individual will champion continuous integration and delivery (CI/CD) principles, ensuring that technology solutions meet both internal and external customer expectations in the B2B2C business model.

Please note, we are considering both internal and external candidates for this role.

Position Responsibilities

Quality and Testing Automation

• Automation Framework Ownership: Lead the development and maintenance of automated test frameworks that improve testing efficiency, coverage, and reliability.
• Automation Development: Design, build, and maintain automated test scripts to support functional, regression, and integration testing.
• Automation Expansion: Identify opportunities to increase automation coverage and reduce manual testing effort in high‑value workflows.
• CI/CD Integration: Integrate automated testing within CI/CD pipelines to support faster and more stable delivery cycles.
• Automation Best Practices: Establish and promote standards for automation design, structure, reusability, and documentation.
• Tooling Evaluation: Evaluate and recommend testing tools and technologies that strengthen the Bank's automation and quality assurance capabilities.

Quality and Testing Management

• Test Planning: Lead the creation of test plans that define scope, objectives, entry/exit criteria, and required coverage for system enhancements and product changes.
• Test Case Design & Execution: Develop and coordinate test cases, execute manual and automated tests and validate results against requirements.
• Test Data & Environment Readiness: Prepare or coordinate required test data and ensure test environments support planned testing activities.
• Defect Management: Log, classify, track, and support resolution of defects; participate in defect triage to evaluate severity and priority.
• Compliance & Controls: Ensure testing validates regulatory requirements (e.g., KYC, AML, Privacy, OSFI) and maintain documentation to support audit and compliance needs.
• Quality Reporting: Monitor testing progress and report on test results, defects, risks, and overall quality trends.

What You Bring to the Table

Required Qualifications

• 6–9 years of total professional experience, with a minimum of 3 years' experience in process improvement/operations within a FinTech or financial services context.
• 3+ years' direct testing and quality experience with Enterprise Financial Institution systems like Core Banking systems, Loan Origination, etc.
• Prior involvement in regulated environments; experience working with legal, compliance, and risk teams.
• 3+ years' experience in designing, documenting, and executing test case and frameworks.

Preferred Qualifications

• A university bachelor's degree in related discipline, or demonstrated work experience in a Quality Analyst, Business Analyst, Business Systems Analyst role. A Diploma in Software Testing, Business Analysis or Process Re-engineering would also be considered.
• 2+ years of experience in test automation using various frameworks or tools (i.e., Tricentis, Selenium, Playwright, etc.)
• Solid understanding of Agile software development and delivery techniques included Scrum, Kanban, DevOps.
• Familiar with Agile delivery frameworks and tools (e.g., Azure DevOps, Jira, Confluence).
• Knowledge of reporting and analytics / business semantic layer creation from Enterprise Data Lake environment.
• An interest in organizational change management concepts (E.g, ADKAR, Prosci)

Position Details

• Status:  Permanent, fulltime
• Workplace Model: In-Office
• Location: Edmonton, AB.
• Working Conditions: Office environment with the opportunity to work remotely if required.
• Compensation: The salary range for this position is $69,094.81 to $93, Compensation is commensurate with qualifications.
• Posting Deadline: Posted until filled.

What GBC Brings to the Table

At General Bank of Canada, we offer more than just a paycheque. We offer the opportunity to build your career and elevate it to new heights. Our compensation package includes base salary, group benefits, and a matched retirement savings plan program.

Our group benefits ensure you and your dependents are covered for extended health, dental, and vision care. We also provide flexible spending accounts, replenished annually, to help cover additional medical and wellness expenses. Recognized as one of the Best Workplaces for Mental Wellness in 2025, we take mental health seriously. That's why we offer extra coverage for mental health practitioners and a dynamic employee assistance program.

As an employee, you can expect more than just our competitive compensation package, comprehensive group benefits, and matched retirement savings plan. We also offer the following:

• Generous paid time off to promote healthy work-life harmony.
• Collaborative work environment where your voice and opinions are valued.
• Exclusive employee perks, including discounts for various products and services.
• Beautiful downtown office location with an onsite gym and Edmonton's best rooftop patio.
• Engaging social events each month, offering unique experiences and opportunities to connect with colleagues, meet new people and enjoy some fun.
• Professional development and tuition support to help you advance your career.
• Welcoming teams that celebrate diversity and prioritize inclusion.
• Give back to your community. As a proud partner of the United Way, we offer numerous initiatives throughout the year for you to get involved and make a meaningful impact.
• Make an impact. Join one of our employee-led committees to develop leadership skills, expand your network and contribute to our strong corporate culture.

How to Apply

We invite you to apply directly through our Careers portal at If you need assistance, you can contact us at While we appreciate all applications, only candidates selected for further consideration will be contacted directly.

At General Bank of Canada, we believe that diversity drives innovation and fosters a culture of inclusion. We are proud to be an equal-opportunity employer, dedicated to creating a welcoming and supportive environment for all employees. We are committed to building a diverse and inclusive workforce that mirrors the rich diversity of our communities and customers.

We believe that accessibility is a fundamental aspect of our commitment to diversity, equity, and inclusion. Our goal is to ensure that every candidate has an equal opportunity to succeed during the interview process, and we will work with candidates requiring accommodations. If you require an accommodation, please reach out to our HR team directly ).

We welcome and encourage applications from individuals of all backgrounds and abilities, including those who are underrepresented in the financial services industry. We do not discriminate based on race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or any other legally protected status.

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Location

Edmonton, Alberta

Department

Data, Technology & Innovation

Employment Type

Full-Time | Permanent

Compensation

$69,094.81 to $93,481.21