Disability Case Manager

Position: Disability Case Manager- Nurses Health Program

Job ID: 6488

Status: Permanent Full-Time (2)

Role Level: Professional Group (PG09) - $37.95 to $51.75 per hour

Department: Insight Health Solutions 

Division: Insight Health Solutions, Wellness and Rehabilitation

Site: Insight Health Solutions (2381 Bristol Circle) or Queensway Site (150 Sherway Drive)

Posted: February 13, 2026 

Deadline Date: February 20, 2026

Trillium Health Partners is one of Canada's largest community-based teaching hospitals, serving the growing and diverse populations of Mississauga, West Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, the Reactivation care Centre (Church Site) and the THP-UHN Reactivation Care Centre. Guided by our values of compassion, excellence, and courage, and through our strategic roadmap, Plan to 2030, we are creating a new kind of health care - defined not by illness, but by the health and well-being of people and communities.

Position Summary:

Reporting to the Mental Health Program Manager, Two (2) positions will support the Nurses' Health Program (NHP).  

The Nurses' Health Program (NHP) is a voluntary recovery monitoring program for Ontario nurses with substance use and/or mental health disorders that may affect their ability to practice nursing safely.  

The NHP monitors nurses' recovery so that they may be supported to practice safely or return to practice, which promotes professional accountability and protects the public. Two (2) positions will support NHP. This role includes maintaining a caseload of nurse participants through their recovery plan, acting as guide and central point of contact for participants to successfully fulfill their agreed upon monitoring contract. This role involves liaising with multiple stakeholders, participants of the program, community supports and physicians. The NHP Case Manager will ensure the timely submission of required reports, as well as supporting NHP functions, including Directorate and Clinical Advisory Panel meetings. As a member of a dynamic interdisciplinary team of professionals, your expertise in this field will enable you to act as an important contributor to discussions regarding workplace disability-related issues.  

NHP Case Manager Responsibilities: 

• The NHP Case manager is responsible for initiating, engaging, and maintaining contact with the NHP members on a regular basis for the duration of their contract with the NHP. 

• Provide support to employee manager/supervisor and client Human Resources (HR) team regarding case management, disability, and accommodation. 

• Interpret and educate the client's managers on a variety of regulatory and compliance requirements to ensure that case management practices are applied in accordance with legislation, regulation and our clients' policies. 

• Collaborate with community providers to ensure appropriate resources are accessed, such as EFAP providers, specialized assessments, or specialized treatment programs.  

• Collaborate and liaise with other members of the internal team and the members' Health & Safety team. 

• Act as liaison, mentor and coach regarding disability claims to both internal and external partners. 

• Collaborate with relevant stakeholders (e.g., employer, union, regulatory college) to facilitate effective and sustainable return to work plans. 

• In collaboration with the client's managers and human resources business partners, regularly monitor and adjust the progress of all return-to-work cases to resolve emerging issues. 

• Develop effective relations to collaborate with the employee as well as the client's human resources, management, union and relevant health care professionals to implement return to work and /or modified work programs. 

• Provide education and training to the client's managers and staff regarding the disability case management processes. 

• Maintain and respect confidential information, objectively and accurately document case history, strategy and case management plan. 

Credentials and Professional Training:

• Regulated Health Profession, in good standing with one of the professional colleges in Ontario

• Current registration as a Registered Nurse in good standing with the College of Nurses of Ontario   

• Bilingual in French and English preferred 

Key Qualifications: 

• Certified Disability Management Professional or Certified Return to Work Coordinator credential is preferred but not mandatory.   

• Minimum of 2 years of experience in disability case management. 

• Demonstrated expertise and experience with return-to-work planning, long term disability contracts, collective agreements, and attendance and accommodation programs in a large and diverse organizational environment. 

• Working knowledge of relevant legislation (e.g., Ontario Human Rights Code, Occupational Health and Safety Act). 

• Knowledge of the Workplace Safety and Insurance Act is an asset. 

• Excellent interpersonal skills are required. 

• Excellent communication, organization, and presentation skills. 

• Excellent computer skills (Word, Excel, HRIS); able to create and generate reports as required. 

• Superior assessment and problem-solving skills. 

Location:

The Disability Case Manager will be working at 2381 Bristol Circle, Oakville or at the West Toronto location at 150 Sherway Drive as directed by THP at its sole discretion although there may be some opportunity for flexible work environments. 

To pursue this career opportunity, please visit our website: 

Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.

Candidates are selected on the basis of their skill, ability, experience and qualifications. Where these factors are relatively equal seniority shall govern providing the successful applicant. Trillium Health Partners (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Métis or Inuk/Inuit person to consider this opportunity. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities.  If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. 

Our organization may use automated tools, including artificial intelligence (AI) or algorithm-assisted systems, to support the initial review of applications. These tools are used only to assist our recruiters and hiring managers; all hiring decisions include meaningful human involvement and final review.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act. Trillium Health Partners is identified under the French Language Services Act. We thank all those who apply but only those selected for further consideration will be contacted.